Bear Mattress
Customer Help Q & A

Customer Help: Bear

Trial, Return & Exchange

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  • Does Bear offers warranty for mattresses?
  • A Lifetime Limited Warranty covers the bear mattress for the entire period of the original owner’s ownership and use.

  • What does Bear’s warranty covers in terms of defects?
  • Bear lifetime limited warranty cover:

    • Any VISIBLE indentation equal or greater than one and a half (1.5") inches that are NOT associated with or resulting from a faulty, improper, or unsupportive foundation, box spring, or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users.
    • Any physical defect in the Mattress due to a production deficit causes the foam or spring material to evidence degradation, split, or crack, despite normal usage and proper handling.
  • What defects are not covered under Bear’s warranty?
  • Bear lifetime limited warranty doesn’t include:

    • Normal wear and tear or any defect resulting from misuse or abuse of the Mattress or failure to keep the mattress clean and free of stains and potentially unsanitary objects.
    • A standard increase in softness due to normal usage. Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline. Bear does not guarantee the firmness or softness quality of any Mattress, nor does it guarantee comfort preference as per your taste.
    • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
    • Damage associated with an improper bed frame, foundation, box spring, or base as solely determined by Bear.
    • Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered defects.
  • What is the remedy if a defect is found?
  • In the event of a Defect, Bear’s sole liability and your sole remedies under this Warranty will be:

    • Get a replacement of your defective Mattress with a brand new Bear mattress in the same model and size at absolutely no charge.
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Payment & Financing

  • What forms of payment Bear accepts?
  • Bear accepts the following payment options:

    • Mastercard
    • Visa
    • American Express
    • PayPal
    • Financing for US customers only
  • Does Bear offer financing?
  • Yes, you can finance your Bear mattress with affirming and split.

  • How does Affirm work?
  • Affirm allows you to pay for your Bear products over time in easy monthly installments, with 0% APR financing.

    Depending on the amount approved, you can split your payments across 3,6, 12, 18, and or 24 months. You can pay any outstanding balance in full during this period without any pre-payment charges.

  • How does Split work?
  • Split it creates automatic installment payments and charges your credit card over a set amount of months. Once you select Split it as your payment option, you will be given the option to choose the number of interest-free payments you want to make. These payments options available are three, six, 12, or 24 months.

  • Are there any restrictions on Affirm or split financing?
  • Affirm or split financing offer is only applicable for the United States.

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