Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the Mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the Mattress before you made the purchase decision. That's why mattress manufacturers offer an extended trial period to try the Mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Bear offers 365-Night risk-free trial, so you can take more time to know your bed.
Bear recommends a 30-days adjustment period for trying out a new mattress. If unsatisfied, you can return the Mattress after the 30 days expiration but before 365 days from delivery for a full refund.
No, you can dispose of or recycle the packaging and boxes.
Bear will arrange the pickup of the Bear mattress from your home.
Once the Mattress is removed from your home by an authorized party of Bear mattress LLC and confirmed by Bear mattress LLC, You will be refunded for the cost of the Mattress (less any discounts)
You get 365 nights to exchange your Mattress from
the date of delivery. There is only one return or exchange of any mattress per
customer, household, and/or delivery address.
If you would like to exchange your Mattress for a new model or different feel, you must do so within the 365-night trial. Your unique, exchanged Mattress is not eligible for a return, refund, or trial period.
Please call 844-311-0035 to initiate an exchange.
Shipping is free to the US lower 48 states. Additional fees may apply for shipping to Alaska or Hawaii.
No, currently, Bear doesn’t ship to Canada.
Besides US lower 48 states, Bear ships to Alaska and Hawaii with additional charges.
Bear uses FedEx to deliver your Bear products to your home.
Bear products usually ship in 2 – 7 business days. Products ship from different facilities throughout the United States, so developments in your order may arrive on different days.
No. There are no 'restocking' or 'process and handling' fees with any Bear mattress return.
All Bear mattresses and bed bases are available for White Glove Services. Once onsite, the delivery team will bring the items to your room of choice, set them up, and remove any packaging. This service includes arranging and setting up Bear products only.
Bear White glove delivery will cost you $100; the delivery team will bring the items to your room of choice, set them up, and remove any packaging. For the total cost of $150, Bear White-Glove agents will deliver and set up your new items, plus remove your old Mattress.
Bear offers nationwide White Glove Services. If you have questions, you can contact Bear at support@Bearmattress.com.
A Lifetime Limited Warranty covers the bear mattress for the entire period of the original owner’s ownership and use.
Bear lifetime limited warranty cover:
Bear lifetime limited warranty doesn’t include:
In the event of a Defect, Bear’s
sole liability and your sole remedies under this Warranty will be:
Bear accepts the following payment options:
Yes, you can finance your Bear mattress with affirming and split.
Affirm allows you to pay for your Bear products over time in easy monthly installments, with 0% APR financing.
Depending on the amount approved, you can split your payments across 3,6, 12, 18, and or 24 months. You can pay any outstanding balance in full during this period without any pre-payment charges.
Split it creates automatic installment payments and charges your credit card over a set amount of months. Once you select Split it as your payment option, you will be given the option to choose the number of interest-free payments you want to make. These payments options available are three, six, 12, or 24 months.