Customer Help: Happsy

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While purchasing a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then decide whether to retain or return.

• Q.2) What is the duration of Happsy’s risk-free trial period?

Happsy gives you a 120 night risk-free trial period. And if you decide to return the product, Happsy will coordinate the return of your Happsy product.

• Q.3) What is the minimum period you need to try Happsy mattress before initiating a return?

Happsy recommends breaking in your mattress for at least 30 nights to get an accurate feel for the Happsy sleep experience. After this 30 days trial period, if you think Happsy is not suitable for you, you can initiate a return for a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

Yes, Happsy recommends that you hold on to the shipping boxes until you're sure you're keeping your Happsy product(s). They may be helpful in the event of a return.

• Q.5) Do I need to make my own arrangements for shipping product back to Happsy?

Happsy will make all the necessary arrangements to pick up the Happsy product from your home at no cost to you.

• Q.6) What happens to returned or exchanged products?

Happsy never resells used products. Returned items are generally donated or recycled. In certain parts of the country, we are required to recycle/dispose of the product per specific protocols.

• Q.7) When can I expect a refund for my return?

Once Happsy has authorized your return, you will receive the refund in the original form of payment.

• Q.8) Can I exchange a Happsy mattress?

If you are unhappy with your current Happsy mattress, you can initiate a return for the mattress and place a fresh order for the other mattress model of your choice.

Shipping & Delivery (Questions: 6)

• Q.1) Does Happsy offer free shipping on orders and returns?

Shipping on orders and returns is free for Happsy products. If you want the product to be shipped to Hawaii or Alaska additional $300 to be paid as shipping charges.

• Q.2) Does Happsy offers shipping to Canada?

No, Happsy doesn't ship to Canada or any other country outside the US.

• Q.3) What shipping partners Happsy currently uses?

Happsy delivers its products to you with its delivery partner FedEx or UPS ground delivery.

• Q.4) How soon Happsy delivers products after ordering?

Currently, Happsy products take 20-30 business days to ship; once shipped, you can expect your order to reach your door in 5 business days.

• Q.5) Does Happsy charge any fees for return shipping?

Happsy doesn’t charge anything for return shipping. You can return your Happsy products for free.

• Q.6) Does Happsy offer white-glove or In-home delivery and set-up services?

Happsy doesn’t offer white glove or In-home delivery and set-up services.

Warranty (Questions: 4)

• Q.1) Does Happsy offers warranty for mattresses?

Happsy mattresses come with an impressive 20-year Warranty. 

• Q.2) What does Happsy’s warranty covers in terms of defects?

These defects are covered under Happsy warranty:

• Sagging or body impression of 1,5 inches or more.
• Prematurely deteriorate of materials caused by any physical flaws.
• Manufacturing flaws related to the cover's zipper assembly.
• Q.3) What defects are not covered under Happsy’s warranty?

These defects are not covered under Happsy warranty:

• Physical damage inflicted by the owner.
• Normal wear and tear due to improper usage of the mattress.
• Q.4) What is the remedy if a defect is found?

For the first ten years from your initial purchase date, Happsy will gladly address any problems falling within our warranty parameters. After the initial ten years, your warranty will continue on a pro-rated basis for another ten years for a total of 20 years.

Payment & Financing (Questions: 2)

• Q.1) What forms of payment Happsy accepts?

Payment for your mattress can be made via credit card. There are no financing options available on the Happsy store. 

• Q.2) Does Happsy offer financing?

Currently, Happy doesn't have any financing option available.