Novosbed Mattress
Customer Help Q & A

Customer Help: Novosbed

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 7)

Warranty (Questions: 4)

  • Q.1) Does Novosbed offers warranty for mattresses?
  • Novosbed has a 15-year warranty with the first ten years non-prorated (total coverage) and the remaining five years pro-rated (declining coverage based on age)

  • Q.2) What does Novosbed’s warranty covers in terms of defects?
  • Novosbed mattress warranty cover:

    • Any physical flaw in the mattress or the foam material.
    • Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.
  • Q.3) What defects are not covered under Novosbed’s warranty?
  • Novosbed mattress warranty doesn't cover:

    • Damage from use with an inadequate foundation or frame.
    • Damage caused to the cover, foam, zipper, or Comfort+ due to use with more than one Comfort+ layer.
    • Mold or mildew is caused by using the mattress on a non-breathable surface.
    • Mattress, Comfort+, or foundation damage due to misuse or unsanitary treatment beyond reasonable use. This includes but is not limited to burns, cuts, tears, stains, bodily fluids, or spills.
    • Washing any part of the cover other than the removable top portion.
    • Non-compliance with washing instructions and handling for the cover resulting in damage to the cover or zipper.
  • Q.4) What is the remedy if a defect is found?
  • For 15 years after you purchase your new Novosbed mattress, when it has a defect covered under warranty, Novosbed will replace or repair it. This includes all parts of the bed. Your Novosbed mattress will be repaired or replaced at no additional cost within the first ten years of usage and the fee of 75% of the original purchase price between the eleventh and fifteenth years. For commercial and institutional orders, your Novosbed mattress will be repaired or replaced at the cost of 25% of the original purchase price within the first five years of usage; at the expense of 50% of the actual purchase price between the sixth and tenth year of use; and the cost of 75% of the original purchase price between the eleventh and fifteenth year of usage.

Payment & Financing (Questions: 6)