Saatva Mattress
Customer Help Q & A

Customer Help: Saatva

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 9)

Warranty (Questions: 5)

  • Q.1) Does Saatva offers warranty for mattresses?
  • Saatva warrants their mattress to be free from defects in workmanship and materials for 15 to 25 years, depending on the mattress.

  • Q.2) Who this Mattress Warranty extends to?
  • This warranty extends only to the original purchaser and shall be void if the bed is burned, abused, or otherwise damaged. Warranty claims should be submitted in writing to the Saatva Company.

  • Q.3) What does Saatva’s warranty covers in terms of defects?
  • Saatva mattress warranty cover:

    • Defect in workmanship
    • Defect in material
    • Body Impressions Greater than 1-inch deep
  • Q.4) What defects are not covered under Saatva’s warranty?
  • Saatva mattress warranty does not cover:

    • Wear from regular mattress use (other than body indentations greater than 1-inch)
    • Sagging occurs from the use of an improper bed frame or foundation
    • Physical abuse, such as burns, stains, or broken coils from jumping or other damaging behaviors
    • Differences in comfort level (support, firmness, height, etc.) that result from everyday use
    • Damages that occur for buyers other than the original purchaser
  • Q.5) What is the remedy if a defect is found?
  • If your Saatva Classic mattress is deemed defective:

    • For the first two years of the 15-year non-prorated warranty, The Saatva Company will replace your mattress with a brand new one for absolutely no charge if deemed defective.
    • In years 3-15, The Saatva Company will completely repair and re-cover your Saatva mattress. The only charge to you will be a $99 processing fee each way. Absolutely no other charges.

Payment & Financing (Questions: 5)