Saatva Mattress
Customer Help Q & A
Customer Help: Saatva
Trial, Return & Exchange
- Why do mattress manufacture’s offer free trial period for online purchase of mattresses?
- What is the duration of Saatva’s risk-free trial period?
- What is the minimum period you need to try Saatva mattress before initiating a return?
- Do I need to make my own arrangements for shipping product back to Saatva?
- What happens to returned or exchanged products?
Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Saatva offers 180 night home trial for all its mattress.
Saatva recommends a 45-days break-in period for trying out a new mattress. If you are not satisfied, Saatva will give you a full refund.
You don't need to make any arrangements for shipping back the product. Saatva will schedule a pick-up for your mattress.
Saatva never resells the returned or exchanged Saatva mattress. Saatva donates them to veterans' shelters or offers them to employees and associates across more than 150 delivery centers.
Shipping & Delivery
- Does Saatva offer free shipping on orders and returns?
- Does Saatva offers shipping to Canada?
- Does Saatva ships to any other country besides US and Canada?
- What shipping partners Saatva currently uses?
- How soon Saatva delivers products after ordering?
All Saatva mattress shipping is free.
Saatva will not be resuming shipping to Canada due to covid-19.
Saatva currently does not ship directly to Hawaii or Alaska, but their friendly sleep guides can arrange your mattress delivery through a freight forwarder in Seattle or California. If you live in Alaska or Hawaii and need help scheduling delivery, you can contact Saatva at 1-877-672-2882.
Loom & Leaf, partnered with FedEx to deliver its product to you.
Saatva arrives within 7-15 days of your order. Delivery times are slightly longer in Canada.
Warranty
- Does Saatva offers warranty for mattresses?
- Who this Mattress Warranty extends to?
- What does Saatva’s warranty covers in terms of defects?
- Defect in workmanship
- Defect in material
- Body Impressions Greater than 1-inch deep
- What defects are not covered under Saatva’s warranty?
- Wear from regular mattress use (other than body indentations greater than 1-inch)
- Sagging occurs from the use of an improper bed frame or foundation
- Physical abuse, such as burns, stains, or broken coils from jumping or other damaging behaviors
- Differences in comfort level (support, firmness, height, etc.) that result from everyday use
- Damages that occur for buyers other than the original purchaser
- What is the remedy if a defect is found?
- For the first two years of the 15-year non-prorated warranty, The Saatva Company will replace your mattress with a brand new one for absolutely no charge if deemed defective.
- In years 3-15, The Saatva Company will completely repair and re-cover your Saatva mattress. The only charge to you will be a $99 processing fee each way. Absolutely no other charges.
Saatva warrants their mattress to be free from defects in workmanship and materials for 15 to 25 years, depending on the mattress.
This warranty extends only to the original purchaser and shall be void if the bed is burned, abused, or otherwise damaged. Warranty claims should be submitted in writing to the Saatva Company.
Saatva mattress warranty cover:
Saatva mattress warranty does not cover:
If your Saatva Classic mattress is deemed defective:
Payment & Financing
- What forms of payment Saatva accepts?
- Debit card
- Credit card
- Paypal
- Google Pay
- Does Saatva offer financing?
- How does Klarna work?
- How do you apply for financing from Klarna ?
- Does financing from Klarna will affect my credit scores?
The following payment options are available with Saatva:
Saatva offers financing options through Klarna.
Klarna is a buy now, pay later service designed primarily for online purchases. You can use the Klarna mobile app anywhere online or choose Klarna as your payment option at checkout.
To apply for Klarna, select Klarna at checkout and apply with a simple 2-step application for monthly financing to get an instant approval decision.
If approved, you will be presented with your personalized promotional payment plan showing your APR and monthly payment amount. You will have the option to accept your payment plan, and if you do, you'll receive an email confirmation from Klarna and can manage your payments directly through the Klarna app.
Klarna only performs a soft credit check when you choose to pay with financing. This check will not impact your credit score or show up as a hard inquiry on your credit report.