Winkbed Mattress
Customer Help Q & A

Customer Help: Winkbed

Trial, Return & Exchange

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Shipping & Delivery

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Warranty

  • Does Winkbeds offers warranty for mattresses?
  • The Winkbeds Mattress comes with a lifetime limited warranty.

  • Who this Mattress Warranty extends to?
  • This warranty extends only to the original mattress owner who purchased their Winkbeds mattress from an authorized retailer. The owner should retain a copy of the receipt as proof of purchase.

  • What does Winkbeds’s warranty covers in terms of defects?
  • This warranty covers defects:

    • Indentations greater than 1.5 inches
    • Defects in the assembly of the cover
    •  Flaws that cause degradation, splitting, or cracking of the foam.
  • What defects are not covered under Winkbeds’s warranty?
  • This warranty doesn't cover:

    • Any product that has been subject to misuse, neglect, accident, or violates instructions, including the instruction to place the mattress on a proper bed frame.
    • An expected increase in softness of the foam pressure-relieving material does not affect the pressure-relieving qualities of the mattress.
    •  Comfort preference.
    • Defects caused due to physical abuse or damage to the structure and/or cover material, including burns, cuts, tears, liquid damage, or stains.
    • Mattresses sold "as-is", "preconditioned", "reconditioned", "used", "returned", "previously owned", or any other similar wording indicating that the Mattress is not "new" or of "first quality", or has previously been purchased or used by another consumer.
  • What is the remedy if a defect is found?
  • Eligible defects will be remedied with a mattress replacement at no cost to the customer.

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Payment & Financing

  • What forms of payment Winkbeds accepts?
  • What forms of payment Winkbeds accepts?

    Winkbeds accept the following payment option:

    • Debit card
    • Credit card
    • Google pay
    • Shop pay
  • Does Winkbeds offer financing?
  • Wink Beds offers payments as low as $200 per month at 0% APR with Bread financing, or if you have a low credit score, lease-to-own with Zibby.

  • How does Bread work?
  • Bread is a financing platform that allows you to purchase Mattresses with Winkbeds and pay for those purchases over time.

  • How do you apply for financing from Bread?
  • Tick the bread financing option at checkout if you want to apply for bread financing. Click on the Bread financing button to check your eligibility in seconds. If you are eligible, you shall be presented with sample payment plan options.

  • Does financing from Bread will affect my credit scores?
  • Checking your eligibility will not affect your credit score. Once you take out a loan, Bread may report repayment information about your loan to the consumer reporting agencies.

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