Customer Help: Winkbed

Trial, Return & Exchange (Questions: 8)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

• Q.2) What is the duration of Winkbeds’s risk-free trial period?

Winkbeds mattress offers a 120-night sleep trial for all its mattress.

• Q.3) What is the minimum period you need to try Winkbeds mattress before initiating a return?

You must try the bed for at least 30 nights before you can return it for a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

After you unbox your mattress, you can recycle the packaging and outer box. You don't need to preserve it.

• Q.5) Do I need to make my own arrangements for shipping product back to Winkbeds?

Generally, Winkbeds will make arrangements to pick up the mattress from your home, but when possible, Winkbeds will ask you to donate the product to a local charity.

• Q.6) What happens to returned or exchanged products?

Winkbeds partners with local non-profits and charitable organizations to re-purpose your returned mattress, so none of your returned mattresses will waste.

• Q.7) When can I expect a refund for my return?

Your refund amount will be credited back to your original form of payment once your refund has been issued.

• Q.8) Can I exchange a Winkbeds mattress?

You can exchange your mattress if you discover that it is not the ideal firmness. A $49 charge is applied for White Glove delivering the new mattress and removing the discarded bed. Customers who exchange their mattresses shall receive a 60-night trial period for their replacement mattress.

Shipping & Delivery (Questions: 9)

• Q.1) Does Winkbeds offer free shipping on orders and returns?

The Winkbeds ships mattresses within the United States for free. It is available through the Winkbeds website.

• Q.2) Does Winkbeds offers shipping to Canada?

No, Winkbeds currently don't ship to Canada.

• Q.3) Does Winkbeds ships to any other country besides US?

Winkbeds do not ship to any other country besides the US.

• Q.4) What shipping partners Winkbeds currently uses?

The Winkbeds mattress ships via UPS and arrives compressed in a box designed for maneuverability.

• Q.5) How soon Winkbeds delivers products after ordering?

Shipping usually takes about two weeks to reach your doon. However, the precise arrival date may vary based on your location.

• Q.6) Does Winkbeds charge any fees for return shipping?

At first, Customers are responsible for the shipping costs of returning the mattress to Winkbeds. Once Winkbeds confirms a qualifying defect, it will cover the transportation costs.

• Q.7) Does Winkbeds offer white-glove or In-home delivery and set-up services?

Winkbeds offers a "Room of Choice service," similar to the White Glove delivery service. This service includes a team who will move the mattress to the room of your choice, unbox it, set it up, and remove the packaging materials.

• Q.8) How much Winkbeds charges for Room of Choice service?

Room of Choice service is available for a fee of $129. For $189, the customers receive this service and old mattress removal.

• Q.9) Where does Winkbeds offer white-glove or In-home delivery and set-up services?

Winkbeds offer white glove delivery only in US.

Warranty (Questions: 5)

• Q.1) Does Winkbeds offers warranty for mattresses?

The Winkbeds Mattress comes with a lifetime limited warranty.

• Q.2) Who this Mattress Warranty extends to?

This warranty extends only to the original mattress owner who purchased their Winkbeds mattress from an authorized retailer. The owner should retain a copy of the receipt as proof of purchase.

• Q.3) What does Winkbeds’s warranty covers in terms of defects?

This warranty covers defects:

• Indentations greater than 1.5 inches
• Defects in the assembly of the cover
•  Flaws that cause degradation, splitting, or cracking of the foam.
• Q.4) What defects are not covered under Winkbeds’s warranty?

This warranty doesn't cover:

• Any product that has been subject to misuse, neglect, accident, or violates instructions, including the instruction to place the mattress on a proper bed frame.
• An expected increase in softness of the foam pressure-relieving material does not affect the pressure-relieving qualities of the mattress.
•  Comfort preference.
• Defects caused due to physical abuse or damage to the structure and/or cover material, including burns, cuts, tears, liquid damage, or stains.
• Mattresses sold "as-is", "preconditioned", "reconditioned", "used", "returned", "previously owned", or any other similar wording indicating that the Mattress is not "new" or of "first quality", or has previously been purchased or used by another consumer.
• Q.5) What is the remedy if a defect is found?

Eligible defects will be remedied with a mattress replacement at no cost to the customer.

Payment & Financing (Questions: 5)

• Q.1) What forms of payment Winkbeds accepts?

What forms of payment Winkbeds accepts?

Winkbeds accept the following payment option:

• Debit card
• Credit card
• Google pay
• Shop pay
• Q.2) Does Winkbeds offer financing?

Wink Beds offers payments as low as $200 per month at 0% APR with Bread financing, or if you have a low credit score, lease-to-own with Zibby.

• Q.3) How does Bread work?

Bread is a financing platform that allows you to purchase Mattresses with Winkbeds and pay for those purchases over time.

• Q.4) How do you apply for financing from Bread?

Tick the bread financing option at checkout if you want to apply for bread financing. Click on the Bread financing button to check your eligibility in seconds. If you are eligible, you shall be presented with sample payment plan options.

• Q.5) Does financing from Bread will affect my credit scores?

Checking your eligibility will not affect your credit score. Once you take out a loan, Bread may report repayment information about your loan to the consumer reporting agencies.