Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Zenhaven offers 180 night home trial for all its mattress.
Zenhaven recommends a 45-days break-in period for trying out a new mattress. If you are not satisfied, Zenhaven will give you a full refund.
Every Zenhaven mattress comes with a free White Glove Delivery Service, where professionals deliver and install your bed. No boxes to lug or packaging to discard.
You don't need to make any arrangements for shipping back the product. Zenhaven will schedule a pick-up for your mattress.
Zenhaven never resells the returned or exchanged Zenhaven mattress. Zenhaven donates them to veterans' shelters or offers them to employees and associates across more than 150 delivery centers.
Zenhaven will issue a refund for the purchase price (taxes included) to your original payment method.
If you wish to exchange your mattress for another Zenhaven mattress during your 180-night home trial, you can call Zenhaven at 1-877-672-2882. Zenhaven will schedule a pick-up of your mattress and start the exchange process.
You'll only pay a $99 processing fee for your replacement delivery and mattress pick-up.
All Zenhaven mattress shipping is free.
Zenhaven will not be resuming shipping to Canada due to covid-19.
Zenhaven currently does not ship directly to Hawaii or Alaska, but their friendly sleep guides can arrange your mattress delivery through a freight forwarder in Seattle or California. If you live in Alaska or Hawaii and need help scheduling delivery, contact Zenhaven at 1-877-672-2882.
Loom&leaf partnered with FedEx to deliver its product to you.
Zenhaven arrives within 7-18 days of your order. Delivery times are slightly longer in Canada.
If you are not satisfied with your Zenhaven mattress for 45 days, you can return your mattress for free. After 45 days, you will pay a $99 processing fee for pick-up.
Zenhaven offers white glove delivery for all its mattress. You can also avail old mattress removal service at checkout for free.
Zenhaven offers free white glove delivery service and old mattress removal with every order.
Zenhaven offers white glove delivery and old mattress removal service to the contiguous 48 us states and Parts of Canada.
Zenhaven warrants their mattress to be free from defects in workmanship and materials for 20 years.
This warranty extends only to the original purchaser and shall be void if the bed is burned, abused, or otherwise damaged. Warranty claims should be submitted in writing to The Zenhaven Company.
Zenhaven mattress warranty cover:
Zenhaven mattress warranty does not cover:
If your Zenhaven Classic mattress is deemed defective:
The following payment options are available with Zenhaven:
Zenhaven offers financing options through Klarna.
Klarna is a buy now, pay later service designed primarily for online purchases. You can use the Klarna mobile app anywhere online or choose Klarna as your payment option at checkout.