MATTRESS FAQS

Mattress Basics

• Q1. Will a frame be included when I buy a new mattress set?
• Q2. Why are mattresses so expensive?
• Q3. Where to donate the mattress?
• Q4. What’s the difference between a Mattress Protector and a Mattress Topper?
• Q5. What’s the difference between a King and a California King mattress?

Mattress Setup

• Q1. What is the Break-In Period?
• Q2. What causes your mattress to slide around?
• Q3. Is there an adjustment period for my new mattress?
• Q4. How to keep the mattress from sliding?
• Q5. How to fix a sagging mattress?

Mattress Care

• Q1. What is the best way to clean the mattress cover?
• Q2. What causes yellow stains on the mattress?
• Q3. It looks like my mattress is sagging in the middle. What is causing this?
• Q4. How will very high humidity affect my mattress?
• Q5. How to remove stains from mattresses?

Mattress & Health

• Q1. Which mattress type is good for side-sleepers?
• Q2. What’s the best mattress for sex?
• Q3. What’s the best mattress for people who sleep hot?
• Q4. What type of mattress shall best suit combination sleepers?
• Q5. What type of mattress is best for your back?

Innerspring Mattress

• Q1. Who are best suited for Innerspring Mattresses?
• Q2. What is an Innerspring Mattress?
• Q3. What are the different types of coil systems used in Innerspring Mattresses?
• Q4. What are the benefits of an Innerspring Mattress?
• Q5. Is an Innerspring Mattress comfortable?

Memory Foam Mattress

• Q1. Why do Memory Foam Mattresses feel hot when sleeping?
• Q2. What’s the difference between Ordinary Memory Foam and Gel Memory Foam?
• Q3. What is a Memory Foam Mattress?
• Q4. What is a Gel Memory Foam Mattress?
• Q5. What are the pros and cons of buying a Memory Foam Mattress?

Hybrid Mattress

• Q1. What is the advantage of a Hybrid Mattress?
• Q2. What is a Hybrid Mattress?
• Q3. What is a Hybrid Mattress made of?
• Q4. Is a Hybrid Mattress better for your back?
• Q5. How long do a Hybrid Mattress last?

Latex Mattress

• Q1. What is a Latex Mattress?
• Q2. What are the Pros and Cons of Latex Mattresses?
• Q3. What are the different types of Latex Mattresses?
• Q4. Is Latex Mattress good for side sleepers?
• Q5. Is Latex Mattress good for a baby?

Ordering Mattress

• Q1. Will I notice an improvement in my sleep after purchase?
• Q2. Will having a mattress protector increase the lifespan of my mattress?
• Q3. Why should I buy a mattress online rather than from a physical store?
• Q4. Where can I buy mattresses from a store?
• Q5. When is the best time to buy a mattress?

Trial & Exchange

• Q1. Which mattress has a free trial?
• Q2. When I get a warranty replacement, do I receive a new warranty?
• Q3. What’s included in the 120-night risk-free trial?
• Q4. What is the 90-night trial period?
• Q5. What is the 30-night sleep trial?

Returns

• Q1. When do I get the refund back if I return the mattress during the trial period?
• Q2. What documents should I keep handy while returning the mattress?
• Q3. How much money is refunded on the return of the mattress?
• Q4. Does any mattress store give refunds?
• Q5. Do I have to pay anything to return my mattress?

Warranty

• Q1. Why do you need photos of my frame and box springs for a Warranty Claim on my mattress?
• Q2. Which problems are excluded from the manufacturer’s Warranty?
• Q3. What will void a manufacturer’s Warranty?
• Q4. What is covered by the manufacturer’s Warranty?
• Q5. What happens to warranty if the mattress compresses and forms impressions?

In-Home Delivery

• Q1. What should I rest my mattress on?
• Q2. What is the difference between Free Shipping and In-Home Delivery?
• Q3. What Is In-Home Delivery?
• Q4. What is Doorstep Delivery?
• Q5. How Much Does Shipping or In-Home Delivery Cost?

Standard Shipping

• Q1. What happens if I receive the wrong item or it is damaged?
• Q2. What are my delivery options?
• Q3. Is mattress delivery delayed due to pandemics?
• Q4. How to transport a mattress?
• Q5. How long will it take to get my mattress?

White Gloves Delivery

• Q1. What is white glove delivery?
• Q2. What is the fee for White Glove Delivery?
• Q3. What is included in the White Glove Delivery?
• Q4. Can I cancel the White Glove Delivery service once I have purchased it?