MATTRESS FAQS

Mattress Basics

Q1. Should I finance a mattress?
Q2. Should we rotate mattresses periodically?
Q3. How to store a mattress?
Q4. How will holiday shipping affect my order?
Q5. How thick should a mattress be?

Mattress Setup

Q1. How do I open, unbox, and set up my new mattress?
Q2. How to keep the mattress from sliding?
Q3. What causes your mattress to slide around?
Q4. How to fix a sagging mattress?
Q5. Is there an adjustment period for my new mattress?

Mattress Care

Q1. What causes yellow stains on the mattress?
Q2. Can you wash a mattress cover?
Q3. Can I spray alcohol on my bed to disinfect?
Q4. How to disinfect a mattress?
Q5. Can I use a heated blanket on my mattress?

Mattress & Health

Q1. Is sleeping on a hard mattress good for your back?
Q2. How to disinfect mattress after covid-19?
Q3. How long can Corona Virus live on a mattress?
Q4. What if I have a latex or wool allergy?
Q5. How do returns work during the quarantine?

Innerspring Mattress

Q1. Is an Innerspring Mattress comfortable?
Q2. Who are best suited for Innerspring Mattresses?
Q3. What are the different types of coil systems used in Innerspring Mattresses?
Q4. What are the benefits of an Innerspring Mattress?
Q5. Do you need a box spring with an Innerspring Mattress?

Memory Foam Mattress

Q1. Are Memory Foam Mattresses good for combination sleepers?
Q2. Are Memory Foam Mattresses good for stomach sleepers?
Q3. Are Memory Foam Mattresses good for back sleepers?
Q4. Are Memory Foam Mattresses good for side sleepers?
Q5. Does Memory Foam Mattress give a feeling of sinking-in the mattress?

Hybrid Mattress

Q1. Are Hybrid Mattresses good for back pain?
Q2. How long do a Hybrid Mattress last?
Q3. Is a Hybrid Mattress better for your back?
Q4. Are Hybrid Mattresses good for combination sleepers?
Q5. Are Hybrid Mattresses good for stomach sleepers?

Latex Mattress

Q1. Is a Latex Mattress good for a bad back?
Q2. Is a Latex Mattress toxic?
Q3. Is a Latex Mattress good for back pain?
Q4. Do Latex Mattresses sleep cool?
Q5. Is Latex Mattress good for side sleepers?

Ordering Mattress

Q1. Will having a mattress protector increase the lifespan of my mattress?
Q2. Will I notice an improvement in my sleep after purchase?
Q3. How can I pay for my mattress?
Q4. Can I apply more than one code or promotion to an order?
Q5. What are the pros and cons of mattress financing?

Trial & Exchange

Q1. What is the 30-night sleep trial?
Q2. How does the 100-day trial work?
Q3. What is the 90-night trial period?
Q4. What is sleep trial?
Q5. What’s included in the 120-night risk-free trial?

Returns

Q1. Does any mattress store give refunds?
Q2. Do I have to pay a return/restocking fee when returning the mattress?
Q3. When do I get the refund back if I return the mattress during the trial period?
Q4. How much money is refunded on the return of the mattress?
Q5. What documents should I keep handy while returning the mattress?

Warranty

Q1. What happens to warranty if the mattress compresses and forms impressions?
Q2. Does mattress Warranty cover sagging?
Q3. Do mattress warranties cover bed bugs?
Q4. Are stitches covered by mattress Warranty?
Q5. What does a 10-year mattress Warranty cover?

In-Home Delivery

Q1. Do I need to be at home for my UPS delivery?
Q2. How do In-Home Delivery and Setup work?
Q3. Do I have to be home for In-Home Delivery and Setup?
Q4. Can I remove the mattress cover?
Q5. What should I rest my mattress on?

Standard Shipping

Q1. What happens if I receive the wrong item or it is damaged?
Q2. Can I cancel my order before it ships?
Q3. Can I select the day and time of my delivery?
Q4. How do I know if my order has been shipped?
Q5. What are my delivery options?

White Gloves Delivery

Q1. What is included in the White Glove Delivery?
Q2. Can I cancel the White Glove Delivery service once I have purchased it?
Q3. What is the fee for White Glove Delivery?
Q4. What is white glove delivery?