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FAQs
MATTRESS FAQS
Mattress Basics
Q1. Will a frame be included when I buy a new mattress set?
Q2. Why are mattresses so expensive?
Q3. Where to donate the mattress?
Q4. What’s the difference between a Mattress Protector and a Mattress Topper?
Q5. What’s the difference between a King and a California King mattress?
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Mattress Setup
Q1. What is the Break-In Period?
Q2. What causes your mattress to slide around?
Q3. Is there an adjustment period for my new mattress?
Q4. How to keep the mattress from sliding?
Q5. How to fix a sagging mattress?
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Mattress Care
Q1. What is the best way to clean the mattress cover?
Q2. What causes yellow stains on the mattress?
Q3. It looks like my mattress is sagging in the middle. What is causing this?
Q4. How will very high humidity affect my mattress?
Q5. How to remove stains from mattresses?
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Mattress & Health
Q1. Which mattress type is good for side-sleepers?
Q2. What’s the best mattress for sex?
Q3. What’s the best mattress for people who sleep hot?
Q4. What type of mattress shall best suit combination sleepers?
Q5. What type of mattress is best for your back?
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Innerspring Mattress
Q1. Who are best suited for Innerspring Mattresses?
Q2. What is an Innerspring Mattress?
Q3. What are the different types of coil systems used in Innerspring Mattresses?
Q4. What are the benefits of an Innerspring Mattress?
Q5. Is an Innerspring Mattress comfortable?
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Memory Foam Mattress
Q1. Why do Memory Foam Mattresses feel hot when sleeping?
Q2. What’s the difference between Ordinary Memory Foam and Gel Memory Foam?
Q3. What is a Memory Foam Mattress?
Q4. What is a Gel Memory Foam Mattress?
Q5. What are the pros and cons of buying a Memory Foam Mattress?
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Hybrid Mattress
Q1. What is the advantage of a Hybrid Mattress?
Q2. What is a Hybrid Mattress?
Q3. What is a Hybrid Mattress made of?
Q4. Is a Hybrid Mattress better for your back?
Q5. How long do a Hybrid Mattress last?
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Latex Mattress
Q1. What is a Latex Mattress?
Q2. What are the Pros and Cons of Latex Mattresses?
Q3. What are the different types of Latex Mattresses?
Q4. Is Latex Mattress good for side sleepers?
Q5. Is Latex Mattress good for a baby?
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Ordering Mattress
Q1. Will I notice an improvement in my sleep after purchase?
Q2. Will having a mattress protector increase the lifespan of my mattress?
Q3. Why should I buy a mattress online rather than from a physical store?
Q4. Where can I buy mattresses from a store?
Q5. When is the best time to buy a mattress?
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Trial & Exchange
Q1. Which mattress has a free trial?
Q2. When I get a warranty replacement, do I receive a new warranty?
Q3. What’s included in the 120-night risk-free trial?
Q4. What is the 90-night trial period?
Q5. What is the 30-night sleep trial?
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Returns
Q1. When do I get the refund back if I return the mattress during the trial period?
Q2. What documents should I keep handy while returning the mattress?
Q3. How much money is refunded on the return of the mattress?
Q4. Does any mattress store give refunds?
Q5. Do I have to pay anything to return my mattress?
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Warranty
Q1. Why do you need photos of my frame and box springs for a Warranty Claim on my mattress?
Q2. Which problems are excluded from the manufacturer’s Warranty?
Q3. What will void a manufacturer’s Warranty?
Q4. What is covered by the manufacturer’s Warranty?
Q5. What happens to warranty if the mattress compresses and forms impressions?
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In-Home Delivery
Q1. What should I rest my mattress on?
Q2. What is the difference between Free Shipping and In-Home Delivery?
Q3. What Is In-Home Delivery?
Q4. What is Doorstep Delivery?
Q5. How Much Does Shipping or In-Home Delivery Cost?
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Standard Shipping
Q1. What happens if I receive the wrong item or it is damaged?
Q2. What are my delivery options?
Q3. Is mattress delivery delayed due to pandemics?
Q4. How to transport a mattress?
Q5. How long will it take to get my mattress?
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White Gloves Delivery
Q1. What is white glove delivery?
Q2. What is the fee for White Glove Delivery?
Q3. What is included in the White Glove Delivery?
Q4. Can I cancel the White Glove Delivery service once I have purchased it?
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