Warranty (19 Frequently Asked Questions)

It is normal if the impression is 2 inches or less. The fibers and foam compress and conform to your body, creating normal body impressions on a mattress. If impressions are 4 inches or more you can ask the dealer for making suitable arrangements to get it fixed.

Gradual sagging over a period of time is not covered by the mattress Warranty as it is a result of normal wear and tear. However, if your mattress is sagging too much right after buying, it may be considered a manufacturing fault.

Most brands do not cover bed bugs within their Warranty service as it is not considered as a manufacturing problem.

If the defect in the stitch is a factory error and is within the Warranty period, the company is obliged to cover it as Warranty service. However, if the stitch is damaged by the buyer at the time of opening the seal of the mattress, it shall not be considered as a manufacturing problem.

A 10-year mattress Warranty guarantees the buyer a replacement or repair of a faulty mattress within 10-years of its purchase. It shall cover manufacturing defects like poor craftsmanship, wear and tear at the time of delivery, and other aspects specified by the seller.

To claim a Warranty, make sure your mattress is within its Warranty period and the defect is a factory error. You may contact the company from where you bought your mattress and ask them for a replacement or repairing.

A Warranty assures the buyers of a free replacement or repair over a certain period if the mattress is found to have any manufacturing defect. To claim a Warranty, the buyer has to contact the seller and ask for a replacement or repair.

You can return the mattress and get full refund, if you are not satisfied within 120 days sleep trial. You can also exchange the mattress for a suitable one. In that case you may not claim Warranty.  However, as it is within the Warranty period, you can exercise that option also.

After your claim gets approved, the company shall replace your faulty mattress with a new one, or get it away for repair.

To file a Warranty claim, reach out to the manufacturer or retailer from whom you bought your mattress from.

In most cases, the manufacturer shall ask you for the receipt when filing for a Warranty Claim. However, it is better to attach the receipt in the first place itself.

Such photos are needed as mattresses not placed on an approved foundation/box spring and/or frame will almost always be denied for Warranty claims. If the mattress is damaged due to a wrong frame or box, that will void the Warranty.

You can check the order documents of your mattress to know its period of Warranty. You can also contact the manufacturing store to know about the Warranty period of your mattress model.

Food or drink spills or other accidents void a manufacturer’s Warranty. If the mattress is damaged due to a wrong frame or box, that will void the Warranty.

Mattresses that have been damaged by the user or that have crossed their period of Warranty are excluded.

If your mattress is in its non-prorated Warranty period, you might have to pay an amount.

The manufacturer’s Warranty covers repairing and replacement of the faulty product due to factory errors. However, the Warranty claim shall be taken into account by the company if the defect is found out within the Warranty period.

After filing a claim to your respective mattress brand, the store may ask you to produce a picture of the defect along with the bill. If the defect is within the Warranty period, the company shall be obliged to make a replacement of the product.

Yes, every mattress has a Warranty period. However, the period may vary from brand to brand.