Awara Mattress
Customer Help Q & A

Customer Help: Awara

Trial, Return & Exchange

  • Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

    • Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the Mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the Mattress before you made the purchase decision. That's why mattress manufacturers offer an extended trial period so that you can try the Mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

  • What is the duration of Awara’s risk-free trial period?

    • Awara offers 365-Night risk-free trial with free shipping and returns so you can experience nature’s best rest in the comfort of your home.

  • What is the minimum period you need to try Awara mattress before initiating a return?

    • Awara needs you to test out the Mattress for 30 nights before returning the Mattress. Before initiating a return, a 30-day break-in period of your new Mattress is required.

  • Do I need to keep any of the packaging or boxes?

    • No, You can recycle the packaging or boxes of more oversized products once you set up the Mattress. For smaller products, you need to restore the packaging or boxes if you need to return.

  • Do I need to make my own arrangements for shipping product back to Awara?

    • No, Awara’s Sleep Concierge will work with you throughout the process and coordinate the most convenient way for your Awara mattress to be donated or disposed of locally.

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Shipping & Delivery

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Warranty

  • Does Awara offers warranty for mattresses?

    • Awara gives a lifetime warranty, which means for as long as you own your Awara mattress, it is guaranteed. Suppose you experience any defects such as significant sagging or structural breakdown due to the manufacturing process. In that case, Awara will either repair or replace your Mattress at no cost to you (the USA Only).

  • What does Awara’s warranty covers in terms of defects?
    • Awara’s Warranty covers any physical defect in the Mattress that causes the foam to split or crack and any deterioration that causes the bed to have a visible indentation greater than one and a half inches. The Warranty only applies if your Awara bed is placed on a firm, solid surface.
    This Warranty is extended to mattresses manufactured by Awara (“Awara”) and purchased directly from Awara or Awara’s authorized retailers (the “Mattresses”). Some parts of this Warranty also extend to covers sold with Mattresses.
    Awara warrants the Mattress in its original packaging sold to you against the defects in material and quality for the entire period of ownership by you and uses by you commencing from the time you purchase your Mattress.
  • What defects are not covered under Awara’s warranty?
    1. Any product that has been subject to misuse, neglect, accident, or used violates instructions, including instructions to place Mattress on a proper bed frame.
    2. A standard increase in softness of the foam pressure-relieving material does not affect the pressure-relieving qualities of the mattresses.
    3. Comfort preference.
    4. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, or stains.
    5. Mattresses sold "as-is," "preconditioned," "reconditioned," "used," "returned," "previously owned," or any other similar wording indicating that the Mattress is not "new" or of "first quality," or has previously been purchased or used by another consumer.
  • What is the remedy if a defect is found?

    • In the event of a Defect, Awara’s sole liability and your sole remedies under this Warranty will be:

    • For the first ten years of ownership, we will replace your Mattress with a brand-new Awara at absolutely no charge.
    • In years 10+, Awara will completely repair and re-cover your Mattress, or replace it, at our option. The only charge you will incur will be a transportation cost of $50 each way, which charges will be waived if a Defect is confirmed to exist by Awara.
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Payment & Financing

  • What forms of payment Awara accepts?

    • Awara accepts the following payment options:

    • VISA
    • American Express
    • Mastercard
    • Amazon Pay
    • Apple Pay
    • PayPal
    • Affirm
    • Split
    • Discover
  • Does Awara offer financing?

    • You can get Awara mattress as low as 0% APR financing for up to 24 months on your purchase. For example, instead of $1,500 upfront, pay only $63 a month at 0% APR over 24 months. Down payment may be required.

  • How does Affirm work?

    • Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can now buy and receive your purchase and pay for it in fixed monthly installments.

  • Are there any restrictions on Affirm financing?

    • Affirm financing offer is only valid in the United States. Down payment may be required. For purchases under $100, limited payment options are available.

  • How do you apply for financing from Affirm?

    • Select Affirm at the time of checkout and fill out the application form to get started.

    • Choose the payment plan that works for you from 3 to 24 months.
    • Payment with a debit card, check, or bank transfer.
    • The first payment happens after 30 days, and you will receive an email or text to remind you before your next one is due.
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