Whether you purchase a
mattress in a store or online, you make a long-term decision that could impact
your sleep health. When you buy a mattress in a store after lying on a few
mattresses, listening to sales pitches, and getting some great deals, you
ignore how you and your partner's body will react to the Mattress. Any new
mattress has a break-in period (adjustment period), and your body needs time to
adjust to a better feel. Lying on a mattress for a short time in a store
setting does not provide insight. Buying a mattress online further compounds
that you never got to touch or feel the Mattress before you made the purchase
decision. That's why mattress manufacturers offer an extended trial period so
that you can try the Mattress in a comfortable home setting without any
pressure and then make the call whether to retain or return.
Yes, but unless a product exchange is
requested due to a manufacturing defect or warranty claim, exchanges are
processed as return and refund requests. After returning the product to be
exchanged, you may order the replacement product. You may only request one
gives free shipping and returns for the US. Free shipping applies to purchases
being delivered within the contiguous US. Purchases delivered to AK, HI, Guam,
etc., will incur a non-refundable shipping fee.
Awara doesn't ship to Canada. If you wish, you can ship your package through a package forwarder that will send the items you
purchased in the United States to your home. You are paying a pretty penny for
your items. You want to make sure that they arrive safely and on time.
Awara offers white glove delivery of
larger furniture products ("White Glove Services"). To provide you
with White Glove Services, an adult over 18 years must be present at the
delivery address at the scheduled time. If no adult is current at delivery, Awara
will leave the package with a security authority or at a secure location. All
mattresses removed using the White Glove Services must be in unsanitary
conditions. All fees for White Glove Services are non-refundable after shipping
the products to the White Glove Service provider and cannot be refunded if you
return any products.
gives a lifetime warranty, which means for as long as you own your Awara
mattress, it is guaranteed. Suppose you experience any defects such as
significant sagging or structural breakdown due to the manufacturing process.
In that case, Awara will either repair or replace your Mattress at no cost to
you (the USA Only).
Awara’s Warranty covers any physical defect in the Mattress that
causes the foam to split or crack and any deterioration that causes the bed to
have a visible indentation greater than one and a half inches. The Warranty
only applies if your Awara bed is placed on a firm, solid surface.
This Warranty is extended to mattresses manufactured by Awara (“Awara”)
and purchased directly from Awara or Awara’s authorized retailers (the
“Mattresses”). Some parts of this Warranty also extend to covers sold with
Awara warrants the Mattress in its original packaging sold to you
against the defects in material and quality for the entire period of ownership
by you and uses by you commencing from the time you purchase your Mattress.
Any product that has been subject to
misuse, neglect, accident, or used violates instructions, including
instructions to place Mattress on a proper bed frame.
A standard increase in softness of the
foam pressure-relieving material does not affect the pressure-relieving
qualities of the mattresses.
Defects caused by physical abuse or
damage to the structure and/or cover material, including but not limited to
burns, cuts, tears, liquid damage, or stains.
Mattresses sold "as-is,"
"preconditioned," "reconditioned," "used,"
"returned," "previously owned," or any other similar
wording indicating that the Mattress is not "new" or of "first
quality," or has previously been purchased or used by another consumer.
In the event of a Defect, Awara’s sole
liability and your sole remedies under this Warranty will be:
For the first ten years of ownership,
we will replace your Mattress with a brand-new Awara at absolutely no charge.
In years 10+, Awara will completely
repair and re-cover your Mattress, or replace it, at our option. The only
charge you will incur will be a transportation cost of $50 each way, which
charges will be waived if a Defect is confirmed to exist by Awara.
can get Awara mattress as low as 0% APR financing for up to 24 months on your
purchase. For example, instead of $1,500 upfront, pay only $63 a month at 0%
APR over 24 months. Down payment may be required.
Affirm is a financing alternative to credit cards and other credit
payment products. Affirm offers real-time financing for purchases online. With
Affirm, you can now buy and receive your purchase and pay for it in fixed
initiating an Affirm account, affirm performs a 'soft' credit check to help
verify the identity and estimate your eligibility for financing. Your Credit
Score is unaffected by this 'soft' credit check.