Whether you purchase a mattress in a store or online, you are making a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches and getting some great deals, you are basically ignoring the fact how you and your partners body will react to the mattress. Any new mattress has a break-in period (adjustment period) and your body needs time to adjust to the better feel. Lying on a mattress for a few minutes in a store setting does not provide such insight. Buying a mattress online further compounds the fact that your never got to touch or feel the mattress before you made the purchase decision. That’s why mattress manufacturer’s offer extended trial period so that you can try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Tuft & Needle offers 100 night risk free trial for all mattresses. The trial period will begin on the day of delivery.
You are required to try your mattress for at least 30 nights (which starts the day it’s delivered). This will allow your body ample time to adjust to the feel of a new mattress and for the mattress to settle into your new home and get to know you a bit better. If you’re still not happy after 30 nights, you can initiate a return.
No, Tuft & Needle mattresses are compressed and rolled using really strong industrial machines, so there’s no way that they’ll fit back in their original box once opened. You can recycle or reuse the packaging.
No need to do any arrangements for shipping the product back to Tuft & Needle. Just remove your bedding and the Tuft & Needle team will pick up your mattress for free.
Yes, Tuft & Needle offers free shipping on orders and return of your product, except Alaska & Hawaii.
Tuft & Needle Original Mattress (and pillow) is available in Canada via Amazon.ca. At this time, the Mint mattress and other products are not available in Canada.
Tuft & Needle currently doesn’t ship outside United states.
Tuft & Needle has partnered with FedEx to deliver the products to you.
You can expect your Tuft & Needle products to reach you within 3-6 days from the date of order. Delivery period also depends on your location. Same Day Delivery is available for the T&N Original and the Mint mattress in Austin, Los Angeles, New York, Phoenix, Portland, San Francisco, and Seattle (weekend delivery not available in Portland) This option has a $50 fee and is based on local inventory.
Tuft & Needle mattresses comes with a 10-year limited warranty, starting from the date of delivery.
This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from Tuft & Needle Sleep, LLC and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, the subsequent owner accepts the product “as is” and “with all faults.”
Tuft & Needle Limited Warranty covers:
This Limited Warranty does not cover T&N doesn’t cover a handful of damages to their mattresses. We rounded up a comprehensive list of what’s NOT covered by your T&N mattress warranty:
For 10 years after you purchase your new mattress, if a defect is found, Tuft & Needle will replace or repair it. This includes all parts of the mattress determined to have a defect, and there’s no deductible.
Following payment options are available:
Yes, Tuft & Needle offer financing with Affirm for as low as 0% APR.
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments.
Down payment may be required. For purchases under $100, limited payment options are available.
To qualify for financing click on the Affirm link on any of the product pages or select Affirm Monthly Payments at checkout. After clicking the link or proceeding to Affirm at checkout.