Whether you purchase a
mattress in a store or online, you are making a long-term decision that could impact
your sleep health. When you buy a mattress in a store after lying on a few
mattresses, listening to sales pitches and getting some great deals, you are
basically ignoring the fact how you and your partners body will react to the
mattress. Any new mattress has a break-in period (adjustment period) and your
body needs time to adjust to the better feel. Lying on a mattress for a few
minutes in a store setting does not provide such insight. Buying a mattress
online further compounds the fact that your never got to touch or feel the
mattress before you made the purchase decision. That’s why mattress
manufacturer’s offer extended trial period so that you can try the mattress in
a comfortable home setting without any pressure and then make the call whether
to retain or return.
You are required to try
your mattress for at least 30 nights (which starts the day it’s delivered).
This will allow your body ample time to adjust to the feel of a new mattress
and for the mattress to settle into your new home and get to know you a bit
better. If you’re still not happy after 30 nights, you can initiate a return.
No, Tuft & Needle mattresses
are compressed and rolled using really strong industrial machines, so there’s
no way that they’ll fit back in their original box once opened. You can recycle
or reuse the packaging.
If you're still
within your 100-Night Sleep Trial and purchased directly through Tuft &
Needle, you do have the ability to exchange for a new product. You can call tuft&needle at 877-842-2586 to
start the exchange process. Tuft & Needle will place your new order over
the phone, charge the difference in cost between the two items (or refund the
difference accordingly), and walk you through the steps for the removal of the original
can expect your Tuft & Needle products to reach you within 3-6 days from
the date of order. Delivery period also depends on your location. Same Day Delivery is available for the T&N
Original and the Mint mattress in Austin, Los Angeles, New York, Phoenix,
Portland, San Francisco, and Seattle (weekend delivery not available in
Portland) This option has a $50 fee and is based on local inventory.
For any reason you
want to return the Tuft & Needle mattress, Tuft & Needle will not
charge any extra fees for return shipping. You can return your Tuft &
Needle mattress for free. The cost of White Glove delivery is not included in
your product refund if you decide to return the mattress.
This warranty is valid only for the original purchaser from
the original purchase date of the original mattress purchased from Tuft &
Needle Sleep, LLC and is non-transferable. If the original purchaser sells or
otherwise relinquishes ownership of the mattress to another, the subsequent
owner accepts the product “as is” and “with all faults.”
For 10 years after you purchase your
new mattress, if a defect is found, Tuft & Needle will replace or repair
it. This includes all parts of the mattress determined to have a defect, and
there’s no deductible.
Affirm is a
financing alternative to credit cards and other credit payment products. Affirm
offers real-time financing for purchases online. With Affirm, you can buy and
receive your purchase now, and pay for it in fixed monthly installments.
create an Affirm account, Affirm performs a ‘soft’ credit check to help verify
your identity and determine your eligibility for financing. This ‘soft’ credit
check will not affect your credit score.