Brooklyn Bedding Mattress
Customer Help Q & A

Customer Help: Brooklyn Bedding

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 7)

Warranty (Questions: 4)

  • Q.1) Does Brooklyn Bedding offer warranty for mattresses?
  • Brooklyn Bedding offers ten years warranty period for its mattresses.

  • Q.2) What does Brooklyn Bedding’s warranty covers in terms of defects?
    • Defects in the cell structure of the foam.
    • Defects like splitting or cracking of the material despite normal usage and proper handling
    • Comfort impressions greater than 1-inch.
    • Sagging if your mattress has been continuously supported by a foundation that provides minimal to no flex and features ample center support. It includes most platform, slat, box spring foundations, and adjustable bases.
  • Q.3) What defects are not covered under Brooklyn Bedding’s warranty?
    • Standard increase of softness after a reasonable break-in period.
    • An average decrease of recovery after a reasonable break-in period.
    • Mattress tec due to normal wear and tear.
    • Any stains. Also, stains will void your warranty.
    • Bed height.
    • Sheet fit.
    • Comfort impressions are less than the minimum impressions described in Warranty Coverage.
    • Mattress damage due to an improper foundation or support.
    • For a mattress compressed for more than 60 days.
    • Mattress handles. Handles sewn into the side panels of selected mattresses should never be used to lift or transport the mattress. They are decorative and should only be used on rare occasions for slight adjustments to the mattress alignment.
    • Loose threads. Occasionally, you may find loose threads from tie-off stitches in your mattress's quilting or side panels. This finding is normal and will not impact the longevity or performance of your mattress in any way.
  • Q.4) What is the remedy if a defect is found?
  • If a defect occurs during the warranty period, Brooklyn Bedding will repair or replace the defective product reasonably.

Payment & Financing (Questions: 6)