Dreamfoam Bedding Mattress
Customer Help Q & A

Customer Help: Dreamfoam Bedding

Trial, Return & Exchange

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Shipping & Delivery

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  • Does Dreamfoam Bedding offers warranty for mattresses?
  • Brooklyn Bedding offers ten years warranty period for its mattresses.

  • What does Dreamfoam Bedding’s warranty covers in terms of defects?
    • Defects in the cell structure of the foam.
    • Defects causing in splitting or cracking of the material despite normal usage and proper handling
    • Comfort impressions greater than 1-inch.
    • Sagging in the mattress has been continuously supported by a foundation that provides minimal to no flex and features ample center support. It includes most platform, slat, box spring foundations, and adjustable bases.
  • What defects are not covered under Dreamfoam Bedding’s warranty?
    • Average increase of softness after a reasonable break-in period.
    • An average decrease of recovery after a reasonable break-in period.
    • Normal wear and tear in mattress textile.
    • Any stain. Also, stains will void your warranty.
    • Bed height.
    • Sheet fit.
    • Comfort impressions are less than the minimum impressions specified in Warranty Coverage.
    • Mattress damage due to an improper foundation or support.
    • A mattress compressed for more than 60 days.
    • Mattress handles. Handles sewn into the side panels of select mattresses shouldn't be used to lift or transport the mattress. The handles are decorative and should only be used on rare occasions for very slight adjustments to the mattress alignment.
    • Loose threads. Occasionally, there may be loose threads from tie-off stitches in your mattress's quilting or side panels. This is normal and will not impact the longevity or performance of your mattress in any way.
  • What is the remedy if a defect is found?
  • If a defect occurs during the warranty period, Dreamfoam will repair or replace the defective product reasonably.

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Payment & Financing

  • What forms of payment Dreamfoam Bedding accepts?
  • Brentwood accepts the following payment options::

    • Credit cards including Visa, Mastercard, American Express, and Discover
    • Debit/bank card
    • Paypal
    • Amazon Pay
    • Shop Pay
    • Google pay
  • Does Dreamfoam Bedding offer financing?
  • Yes, you can finance your purchase with affirm. Pay over 3, 6, or 12 months with financing rates between 0%-30% A.P.R. financing when you complete a purchase using Affirm. Eligibility for financing and rates is based on the applicant's creditworthiness. Affirm loans made by Cross River Bank, member FDIC.

  • How does Affirm work?
  • Affirm offers real-time financing for your purchase. Affirm let you Pay over 3, 6, or 12 months with financing rates between 0%-30% A.P.R. financing.

  • Are there any restrictions on Affirm financing?
  • Affirm financing offer is only valid in the United States and Canada.

  • How do you apply for financing from Affirm?
  • The quick and easy application process takes place at checkout. Just select Financing with Affirm at checkout.

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