Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on the mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the bed before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Puffy offers a 101-night sleep trial for all of its mattresses. It takes time to adjust and align your body to a new mattress. The trial period will begin on the day of delivery.
You must put Puffy to the test for a minimum of 14 nights before Puffy can process a refund. Puffy recommends you spend at least 30 nights to allow your body to adjust and get cozy in cloud comfort completely.
You don't need to keep the packaging and boxes. You can dispose of or recycle it once you finish setting up the mattress.
Puffy will pick up the mattress from your home and take care of the process. You shall not have to make any arrangements for shipping the bed back to Puffy.
Shipping is accessible to the contiguous USA. Shipping charges will apply for orders to Hawaii or Alaska.
Puffy currently doesn't offer to ship to Canada.
Puffy currently doesn't ship outside the US.
Puffy uses FedEx to deliver its mattress to you.
Puffy mattresses usually ship in 7-10 days from the date of your order. You may expect your mattress to reach your door in 2-3 weeks.
All Puffy mattresses are covered with a lifetime warranty.
Puffy lifetime mattress warranty only extends to the original purchaser of the Puffy mattress from Puffy's official website or an authorized dealer.
The Puffy lifetime warranty cover:
The Puffy lifetime warranty doesn't cover:
If any legitimate defect is found, for the entire lifespan of your Puffy Mattress, Puffy will replace your Puffy Mattress with a brand new Puffy Mattress free of charge.
Puffy accept the following payment options:
Puffy offers financing through Klarna.
Puffy's mattress financing options with Klarna are paid monthly. Therefore it is simple to manage. All the buyer's information is kept safe, and you can direct debit your payments to save time.
Klarna financing is only applicable for purchases across the US.
Select Klarna at checkout. Pre-qualify in minutes, pick the mattress financing you want, and Puffy will ship to you within 2 - 5 business days.