Puffy Mattress
Customer Help Q & A

Customer Help: Puffy

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 7)

Warranty (Questions: 5)

  • Q.1) Does Puffy offers warranty for mattresses?
  • All Puffy mattresses are covered with a lifetime warranty.

  • Q.2) Who this Mattress Warranty extends to?
  • Puffy lifetime mattress warranty only extends to the original purchaser of the Puffy mattress from Puffy's official website or an authorized dealer.

  • Q.3) What does Puffy’s warranty covers in terms of defects?
  • The Puffy lifetime warranty cover:

    • Any visible indention or sag on the Puffy Mattress greater than one and a half (1.5) inches results from the improper mattress, mattress base, or foundation use.
    • A manufacturing flaw in the cover zipper does not include zipper breakage resulting from improper or overuse of the zipper.
    • A physical flaw in the cover's construction, such as fabric tearing or stitch unraveling, does not result from improper use.
  • Q.4) What defects are not covered under Puffy’s warranty?
  • The Puffy lifetime warranty doesn't cover:

    • Normal wear and tear.
    • Any improper use of the Puffy™ Mattress.
    • Minor imperfections such as slight cosmetic flaws.
    • Stains, tears, burns, and discoloration occur over time and/or are caused by you.
    • Sagging or body indentations less than 1.5-inches deep.
    • Personal opinions or preferences regarding a mattress's softness, firmness, or attributes.
    • Any Puffy Mattress purchased or acquired, used, resold, gifted, or not in possession of the original owner.
    • Any Puffy Mattress that is purchased from a non-authorized Puffy mattress distributor.
    • Any physical damage to the Puffy Mattress that you cause.
    • Allergies or sensitivities to fabrics or materials.
    • Any damage caused by animals, rodents, or children.
    • Naturally occurring aromas from foam, cotton, or other materials.
  • Q.5) What is the remedy if a defect is found?
  • If any legitimate defect is found, for the entire lifespan of your Puffy Mattress, Puffy will replace your Puffy Mattress with a brand new Puffy Mattress free of charge.

Payment & Financing (Questions: 6)