Brentwood Home Mattress
Customer Help Q & A

Customer Help: Brentwood Home

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 9)

Warranty (Questions: 4)

  • Q.1) Does Brentwood Home offers warranty for mattresses?
  • A 25-year limited mattress warranty covers Brentwood Home mattresses.

  • Q.2) What does Brentwood Home’s warranty covers in terms of defects?
  • Any indentation equal or greater than one and a half (1.5) inches that are not associated with the result of a faulty, improper, or unsupportive foundation, box spring, or base.

    A proper bed frame provides substantial support for the mattress, foundation, and user(s). A suitable bed frame is defined for this limited warranty as having a most minor five to six (5-6) leg support for a queen, eastern king, and California king mattress four (4) leg support for twin and full mattresses.

    Brentwood home highly recommends using a Brentwood home-approved foundation, box spring, base, and a structurally supportive bed frame.

    Any cosmetic damages to the mattress are not caused by normal wear and tear, which affects the mattress's performance.

  • Q.3) What defects are not covered under Brentwood Home’s warranty?
  • Brentwood home mattress warranty doesn’t cover:

    A standard increase in softness due to normal usage.


    Comfort preference. Brentwood does not make any guarantees on the feel preference of any mattress. Any comfort level description of any mattress is solely provided as a guideline, and Brentwood Home does not guarantee the firmness or softness quality of any mattress.


    External abuse or damage to the structure and/or materials, including but not limited to burns, cuts, tears, and/or liquid damage.


    Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.


    Damage associated with an improper bed frame, foundation, box spring, or base as determined by Brentwood Home.


    Any sample or floor models, custom-made mattresses, or mattresses purchased from unauthorized resellers of Brentwood Home.

    The Mattresses sold by unauthorized retailers or any reseller. Warranty coverage is dependent on the model of the Brentwood Home mattress and is subject to change.

  • Q.4) What is the remedy if a defect is found?
  • In the event of a defect, Brentwood Home's sole and exclusive liability and your sole remedy under-mattress Warranty will be, at Brentwood Home’s option, to provide a replacement, subject to your fulfillment of the requirements set forth.

Payment & Financing (Questions: 6)

  • Q.1) What forms of payment Brentwood Home accepts?
  • Currently, Brentwood doesn’t accept debit or prepaid cards.

    Brentwood accepts the following forms of payment:

    • Paypal
    • Amazon Pay
    • Shop Pay
    • Google pay
  • Q.2) Does Brentwood Home offer financing?
  • Yes, Brentwood Home offers easy financing through Affirm Financing. Pay over 3, 6, or 12 months with rates starting at 0% APR for qualified purchasers. 0% APR is available only for 3-month, 6-month, and 12-month terms. If you don't qualify, 10-30% financing is offered. Also available are 18, 24 (for $1300+) and 36-month (for $1600+) term options at 10-30%.

  • Q.3) How does Affirm work?
  • Affirm allows you to make your purchase on credit. Affirm offers real-time financing for your purchase. With Affirm, you can now buy and receive your purchase and pay for it in fixed monthly installments. Qualified customers can pay over 3, 6, or 12 months with rates starting at 0% APR. 0% APR is available only for 3-month, 6-month, and 12-month terms. If you don't qualify, Affirm offers 10-30% financing.

  • Q.4) Are there any restrictions on Affirm financing?
  • Affirm financing offer is only valid in the United States.

  • Q.5) How do you apply for financing from Affirm?
  • The quick and easy application process takes place at checkout. Just select Financing with Affirm at checkout.

  • Q.6) Does financing from Affirm will affect my credit scores?
  • When initiating an Affirm account, Affirm will perform a 'soft' credit check to help verify your identity and check your eligibility for financing. Your credit score is not affected by this 'soft' credit check.