Whether you purchase a
mattress in a store or online, you make a long-term decision that could impact
your sleep health. When you buy a mattress in a store after lying on a few
mattresses, listening to sales pitches, and getting some great deals, you
ignore how you and your partner's body will react to the mattress. Any new
mattress has a break-in period (adjustment period), and your body needs time to
adjust to a better feel. Lying on a mattress for a short time in a store
setting does not provide insight. Buying a mattress online further compounds
the fact that you never got to touch or feel the mattress before you purchase.
That's why mattress manufacturers offer an extended trial period to try the
mattress in a comfortable home setting without any pressure and then make the
call whether to retain or return.
Brentwood home recommends a 30-days adjustment period for trying out a new mattress. If
dissatisfied, you can return the mattress after the 30 days expiration but
before 365 days from the delivery date for a full refund.
There is no need to
repackage your mattress and ship it back. For all other eligible returns,
including toppers, Brentwood home may ask you to repackage the item and drop it
off at a local donation center. Rest assured, Brentwood home donation experts
will guide you every step of the way.
Yes, Brentwood Home offers free exchange,
but the exchange of your product will end
your sleep trial. If you return or exchange a product from any order, you are
not eligible for an additional sleep trial on future charges. A valid original
proof of purchase directly from Brentwood Home is required.
indentation equal or greater than one and a half (1.5) inches that are not associated
with the result of a faulty, improper, or unsupportive foundation, box spring,
A proper bed
frame provides substantial support for the mattress, foundation, and user(s). A
suitable bed frame is defined for this limited warranty as having a most minor
five to six (5-6) leg support for a queen, eastern king, and California king
mattress four (4) leg support for twin and full mattresses.
highly recommends using a Brentwood home-approved foundation, box spring, base,
and a structurally supportive bed frame.
damages to the mattress are not caused by normal wear and tear, which affects
the mattress's performance.
increase in softness due to normal usage.
preference. Brentwood does not make any guarantees on the feel preference of
any mattress. Any comfort level description of any mattress is solely provided
as a guideline, and Brentwood Home does not guarantee the firmness or softness
quality of any mattress.
or damage to the structure and/or materials, including but not limited to
burns, cuts, tears, and/or liquid damage.
and/or discoloration caused by abnormal care including, but not limited to
liquid spills, improper ventilation, including, but not limited to humid
climates and/or areas where the mattress is exposed to excessive water or
associated with an improper bed frame, foundation, box spring, or base as
determined by Brentwood Home.
Any sample or floor
models, custom-made mattresses, or mattresses purchased from unauthorized
resellers of Brentwood Home.
sold by unauthorized retailers or any reseller. Warranty coverage is dependent
on the model of the Brentwood Home mattress and is subject to change.
In the event
of a defect, Brentwood Home's sole and exclusive liability and your sole remedy
under-mattress Warranty will be, at Brentwood Home’s option, to provide a
replacement, subject to your fulfillment of the requirements set forth.
Yes, Brentwood Home
offers easy financing through Affirm Financing. Pay over 3, 6, or 12 months
with rates starting at 0% APR for qualified purchasers. 0% APR is available
only for 3-month, 6-month, and 12-month terms. If you don't qualify, 10-30%
financing is offered. Also available are 18, 24 (for $1300+) and 36-month (for
$1600+) term options at 10-30%.
Affirm allows you to make your purchase on credit. Affirm offers
real-time financing for your purchase. With Affirm, you can now buy and receive
your purchase and pay for it in fixed monthly installments. Qualified
customers can pay over 3, 6, or 12 months with rates starting at 0% APR. 0% APR is available only for
3-month, 6-month, and 12-month terms. If you don't qualify, Affirm offers
initiating an Affirm account, Affirm will perform a 'soft' credit check to help
verify your identity and check your eligibility for financing. Your credit
score is not affected by this 'soft' credit check.