Brentwood Home Mattress
Customer Help Q & A

Customer Help: Brentwood Home

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 9)

Warranty (Questions: 4)

  • Q.1) Does Brentwood Home offers warranty for mattresses?
  • A 25-year limited mattress warranty covers Brentwood Home mattresses.

  • Q.2) What does Brentwood Home’s warranty covers in terms of defects?
  • Any indentation equal or greater than one and a half (1.5) inches that are not associated with the result of a faulty, improper, or unsupportive foundation, box spring, or base.

    A proper bed frame provides substantial support for the mattress, foundation, and user(s). A suitable bed frame is defined for this limited warranty as having a most minor five to six (5-6) leg support for a queen, eastern king, and California king mattress four (4) leg support for twin and full mattresses.

    Brentwood home highly recommends using a Brentwood home-approved foundation, box spring, base, and a structurally supportive bed frame.

    Any cosmetic damages to the mattress are not caused by normal wear and tear, which affects the mattress's performance.

  • Q.3) What defects are not covered under Brentwood Home’s warranty?
  • Brentwood home mattress warranty doesn’t cover:

    A standard increase in softness due to normal usage.

     

    Comfort preference. Brentwood does not make any guarantees on the feel preference of any mattress. Any comfort level description of any mattress is solely provided as a guideline, and Brentwood Home does not guarantee the firmness or softness quality of any mattress.

     

    External abuse or damage to the structure and/or materials, including but not limited to burns, cuts, tears, and/or liquid damage.

     

    Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.

     

    Damage associated with an improper bed frame, foundation, box spring, or base as determined by Brentwood Home.

     

    Any sample or floor models, custom-made mattresses, or mattresses purchased from unauthorized resellers of Brentwood Home.

    The Mattresses sold by unauthorized retailers or any reseller. Warranty coverage is dependent on the model of the Brentwood Home mattress and is subject to change.

  • Q.4) What is the remedy if a defect is found?
  • In the event of a defect, Brentwood Home's sole and exclusive liability and your sole remedy under-mattress Warranty will be, at Brentwood Home’s option, to provide a replacement, subject to your fulfillment of the requirements set forth.

Payment & Financing (Questions: 6)