Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Brentwood Home offers one year (365 days) sleep trial period starting from the date of delivery.
Brentwood home recommends a 30-days adjustment period for trying out a new mattress. If dissatisfied, you can return the mattress after the 30 days expiration but before 365 days from the delivery date for a full refund.
You don't need to keep the packaging or boxes for more oversized items like mattresses; once you finish setting up the mattress, you can dispose of or recycle the packaging or boxes appropriately.
There is no need to repackage your mattress and ship it back. For all other eligible returns, including toppers, Brentwood home may ask you to repackage the item and drop it off at a local donation center. Rest assured, Brentwood home donation experts will guide you every step of the way.
Brentwood Homework with non-profits to connect returned mattresses with those in need.
Once your mattress is received in good condition by Brentwood Home for recycling or a direct charitable donation is verified, you will get your full refund within 72 business hours.
Yes, Brentwood Home offers free exchange, but the exchange of your product will end your sleep trial. If you return or exchange a product from any order, you are not eligible for an additional sleep trial on future charges. A valid original proof of purchase directly from Brentwood Home is required.
Yes, all Brentwood Home mattresses come with a free shipping option.
No, Currently, Brentwood Home doesn’t ship to Canada.
No, Brentwood Home doesn’t ship internationally. Their shipping is restricted to the contiguous U.S.
Brentwood Home uses FedEx, UPS, USPS, and their In-Home Delivery Partners to deliver your product.
Based on the distance from Los Angeles, your product delivery can take 5-10 business days.
No, Brentwood home doesn’t charge you anything for return shipping.
Yes, Brentwood home offers premium white glove delivery. Removal of the old mattress is also available for an extra cost through AGS.
Brentwood Home’s premium white glove delivery costs $249 per mattress through AGS. Premium White Glove Delivery + Removal of Your Old Mattress is also available for $275 per mattress through AGS.
White glove delivery is only available to the 48 contiguous states.
A 25-year limited mattress warranty covers Brentwood Home mattresses.
Any indentation equal or greater than one and a half (1.5) inches that are not associated with the result of a faulty, improper, or unsupportive foundation, box spring, or base.
A proper bed frame provides substantial support for the mattress, foundation, and user(s). A suitable bed frame is defined for this limited warranty as having a most minor five to six (5-6) leg support for a queen, eastern king, and California king mattress four (4) leg support for twin and full mattresses.
Brentwood home highly recommends using a Brentwood home-approved foundation, box spring, base, and a structurally supportive bed frame.
Any cosmetic damages to the mattress are not caused by normal wear and tear, which affects the mattress's performance.
Brentwood home mattress warranty doesn’t cover:
A standard increase in softness due to normal usage.
Comfort preference. Brentwood does not make any guarantees on the feel preference of any mattress. Any comfort level description of any mattress is solely provided as a guideline, and Brentwood Home does not guarantee the firmness or softness quality of any mattress.
External abuse or damage to the structure and/or materials, including but not limited to burns, cuts, tears, and/or liquid damage.
Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.
Damage associated with an improper bed frame, foundation, box spring, or base as determined by Brentwood Home.
Any sample or floor models, custom-made mattresses, or mattresses purchased from unauthorized resellers of Brentwood Home.
The Mattresses sold by unauthorized retailers or any reseller. Warranty coverage is dependent on the model of the Brentwood Home mattress and is subject to change.
In the event of a defect, Brentwood Home's sole and exclusive liability and your sole remedy under-mattress Warranty will be, at Brentwood Home’s option, to provide a replacement, subject to your fulfillment of the requirements set forth.
Currently, Brentwood doesn’t accept debit or prepaid cards.
Brentwood accepts the following forms of payment:
Yes, Brentwood Home offers easy financing through Affirm Financing. Pay over 3, 6, or 12 months with rates starting at 0% APR for qualified purchasers. 0% APR is available only for 3-month, 6-month, and 12-month terms. If you don't qualify, 10-30% financing is offered. Also available are 18, 24 (for $1300+) and 36-month (for $1600+) term options at 10-30%.
Affirm allows you to make your purchase on credit. Affirm offers real-time financing for your purchase. With Affirm, you can now buy and receive your purchase and pay for it in fixed monthly installments. Qualified customers can pay over 3, 6, or 12 months with rates starting at 0% APR. 0% APR is available only for 3-month, 6-month, and 12-month terms. If you don't qualify, Affirm offers 10-30% financing.