Whether you purchase a mattress in a store or
online, you make a long-term decision that could impact your sleep health. When
you buy a bed in a store after lying on a few mattresses, listening to sales
pitches, and getting some great deals, you ignore how you and your partner's
body will react to the bed. Any new mattress has a break-in period (adjustment
period), and your body needs time to adjust to a better feel. Lying down on a
mattress for a few minutes in a store setting does not provide insight. Buying
a mattress online further compounds that you never got to touch or feel the bed
before you purchase. That's why mattress manufacturers offer an extended trial
period to try the mattress in a comfortable home setting without any pressure
and then make the call whether to retain or return.
Novosbed recommends a 60-days break-in period for
trying out a new mattress. If you are not satisfied, you return the bed after
the 30 days expire but before 120 days from the delivery date for a full
You don't have to get the mattress back in the box.
For pickups, Novosbed asks you to wrap up the completely expanded bed with a
protective plastic to prevent it from getting soiled in transit and have it on
the ground floor on pickup day.
Whenever possible, Novosbed donates the returned
mattresses to local charities. Unfortunately, Novosbed is sometimes required to
dispose of returned mattresses because of regulatory requirements. Novosbed
does not re-sell used products in any way.
No, Novosbed doesn't have any exchange offer at this
time. You can only return your mattress and get a full refund within 14 days of
receipt, as long as the product is in its original, unopened packaging.
For 15 years after you purchase your new Novosbed
mattress, when it has a defect covered under warranty, Novosbed will replace or
repair it. This includes all parts of the bed. Your Novosbed mattress will be
repaired or replaced at no additional cost within the first ten years of usage
and the fee of 75% of the original purchase price between the eleventh and
fifteenth years. For commercial and institutional orders, your Novosbed
mattress will be repaired or replaced at the cost of 25% of the original
purchase price within the first five years of usage; at the expense of 50% of
the actual purchase price between the sixth and tenth year of use; and the cost
of 75% of the original purchase price between the eleventh and fifteenth year
Affirm is a financing alternative to credit cards
and other credit payment products. It offers real-time financing for purchases
online. With Affirm, you can now buy and receive your purchase and pay for it
in fixed monthly installments.
On creating an Affirm account, Affirm performs a
'soft' credit check and helps in verifying your identity. It determines your
eligibility for financing. This 'soft' credit check shall not affect your