Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While purchasing a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Molecule offers a 365-night risk-free trial for its mattresses. The trial period will begin on the day of delivery.
If you decide to return it, you must wait 30 days before initiating a return. This break-in period allows your body time to adjust to a new bed and the mattress time to break in fully.
No, you can recycle the box and packaging.
The Molecule does not deal with a traditional return process. Email email@example.com, and they will provide you with details.
Molecule never takes the returned mattress; instead, they will ask you to donate your mattress to a verified 501(c)3 charity.
You will be refunded for the mattress cost (less any discounts) as soon as the mattress is taken from your home by an authorized party from Comfort DTC and Molecule receive a photo of the donation receipt.
The Molecule doesn't offer an exchange, but You may request a return of your mattress after sleeping on it at least 30 to 365 nights from the delivery date.
Molecule offers free shipping and returns in 48 US states. There are extra costs for shipping to Alaska and Hawaii.
Currently, Molecule doesn't ship to Canada.
At this time, Molecule only delivers to all 50 US states. There are extra costs for delivering to Alaska and Hawaii.
Molecule uses FedEx to deliver its product to you.
Your molecule mattress delivery can take around 7-10 days to ship to you from the date of your order.
The Molecule doesn't charge any fees for return shipping. All returns are free.
At this time, the Molecule doesn't offer a white glove delivery service. The Molecule does offer a free Mattress Haul Away option for California Residents under California Law.
A limited lifetime warranty covers molecule mattresses.
Molecule limited warranty cover:
Molecule limited warranty doesn’t cover:
If Molecule determines that your claimed defect is covered under this Limited Warranty, your exclusive remedy, instead of all incidental, special, or consequential damages, including for negligence, is limited to repair or replacement of your Molecule Mattress or the component deemed to be defective under the terms and conditions stated in this Limited Warranty. Your mattress with being replaced with a comparable size and model mattress. If your size and/or model is discontinued, we will provide the most comparable Molecule Mattress product available as a replacement at the brand's sole discretion.
Molecule accepts the following payment options:
Molecule offers financing through Klarna.
Klarna’s Pay in 4 plan lets you divide your balance into four interest-free installments to be paid every two weeks. The first payment is due at checkout.
To qualify for financing, click on the Klarna link on any product pages or select Klarna Monthly Payments at checkout. After clicking the link or proceeding to Klarna at checkout.
Klarna does a soft credit check which does not affect your credit score. It will not be visible to other lenders when: Deciding to Pay in 4—preferring to Pay in 30 days.