Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Dreamcloud offers a 100% risk-free 365 night home trial starting from the date of delivery.
Dreamcloud encourages you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the Dreamcloud.
There's no need to keep any packing materials once you have unpacked your Dreamcloud. If you decide that the Dreamcloud isn't quite right for you at any point during your trial, don't worry about getting it back into its original box.
Dreamcloud will arrange for the Product (s) ordered to be delivered to and, if you so request to the room of your choice, and removal of existing mattress (for a £45 fee, one mattress collected, for each mattress delivered). Once your old mattress has been removed, it cannot be recovered and returned to you as it has been recycled. The £45 Old Mattress Removal fee is non-refundable.
Your full refund within seven business days. The refund will return to your original form of payment.
Traditional exchanges are handled by returning the original mattress through the Dreamcloud returns process. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return. If there is damage to your mattress, contact Dreamcloud. They will work with you to figure out the next steps. Follow the return instructions, and then purchase the mattress you would like.
No, Dreamcloud offers free shipping for all mattress orders and returns.
Dreamcloud doesn’t ship to Canada or anywhere outside the US
No, Dreamcloud only deliver its Product to the US (including Hawaii and Alaska with additional charges)
Dreamcloud uses FedEx ground shipping to deliver its Product to you.
Different mattresses and sizes have other ship times. Delivery typically takes 2 - 5 business days once your mattress has shipped and could be arriving via FedEx Ground delivery.
Returns are free if you are in the contiguous U.S. If you are outside the U.S., a delivery charge gets added at checkout, but a recovery is still free.
Dreamcloud offers a white glove delivery service for $149, including delivery, setup, and removal of your old mattress.
Dreamcloud charges $149 for a white glove delivery service.
Dreamcloud white glove delivery service is only available for orders in the US
Your new Dreamcloud mattress is covered by a Limited Dreamcloud Lifetime Warranty (the "Warranty") for the whole period of the original owner's ("you") ownership and use.
If your mattress is proven to have a defect during the first ten years of the warranty, Dreamcloud will send you a brand new mattress. They will also work with you to donate your used mattress to a local charity.
During years 10+ of your warranty, Dreamcloud will completely repair and recover your original mattress (or replace your mattress, at their discretion). They initially charge a $50 shipping fee both ways for repairs after ten years, but that fee is waived once your mattress defect is deemed legitimate.
Dreamcloud Gives you the financing option with Affirm and Splitit. Choose Affirm or Splitit at checkout to finance your purchase.
Affirm helps to buy and receive your purchase now and pay for it in fixed monthly installments. Qualified customers can pay over 3, 6, or 12 months with rates starting at 0% APR. 0% APR is available on 3-month, 6-month, and 12-month terms only. If you don't qualify, Affirm offers 10-30% financing.
Once your order is processed, Splitit holds the total amount on your available line of credit but reduces it in bite-sized, interest-free payments over your selected payment period of 3, 6, or 12 months.
Affirm financing offer is only valid in the United States.