Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When buying a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
For Avocado Green Mattress, Latex Mattress, Vegan Mattress, Vegan Latex Mattress, Luxury Plush Mattress for up to a year before deciding if it's right for you. The Eco Organic Mattress and Eco Organic Kids Mattress have a 100-night sleep trial.
For Avocado Green Mattress, Latex Mattress, Vegan Mattress, Vegan Latex Mattress, Luxury Plush Mattress for up to a year before deciding if it's right for you. The Eco Organic Mattress and Eco Organic Kids Mattress have a 100-night sleep trial.
There is no need to keep the box or packaging material; once you finish setting up the mattress, you can recycle the packaging and boxes.
You do not have to repackage your mattress and ship it back yourself. The avocado Team will reach out and help coordinate with return and full refund.
Returned mattresses are never resold; about 90% of Avocado’s returned mattresses are donated to verified charities, nonprofits, and people at risk or in need.
After reviewing and receiving your return, you’ll receive a full refund within a few days. Funds can only be returned to the original form of payment.
After you've tried your mattress for at least 30 days, you are eligible for the exchange of your mattress, topper, or bedding for a different product. Still, once your deal has been made, your new mattress, topper, and/or bedding will not be eligible for Avocado’s 1-year trial (100 nights for unique toppers and bedding) and cannot be returned. This policy is to help uphold their sustainability mission and minimize the impact on the environment. Avocado is not responsible for any costs incurred from repackaging and will not reimburse customers for a replacement box or packaging services.
Avocado provides free standard shipping to the contiguous U.S. through FedEx.
No, Currently, Avocado doesn’t ship to Canada.
Besides the U.S., Avocado does ship to Alaska and Hawaii, except for their furniture, which they cannot currently ship to these states. However, a 15% surcharge will be added to your purchase total to send to these states.
In the contiguous U.S., Avocado uses FedEx to deliver your products to your home. Due to weight, Avocado hybrid Green and Vegan king pillow-top, California king pillow-top, and Latex and Vegan Latex king and California king mattresses cannot ship via FedEx standard service for free shipping. Avocado partnered with AGS, which provides "doorstep" delivery services for these instances.
You can expect to receive your Avocado mattress within 2 to 7 days of purchase.
Avocado doesn’t charge for restocking or return shipping.
Yes, Avocado offers in-home delivery and setup services for an additional fee for applicable products. Within a scheduled 4-hour window, an Avocado service partner will set up your new mattress. If desired, remove your old one. Mattresses delivered via our In-Home Delivery & Setup service are shipped compressed in a box.
Avocado charge $199.00 extra for “White Glove Delivery.
In-Home Delivery and Setup services fee is based on the total weight of the applicable products within your order sent via In-Home Delivery services. In-Home Delivery & Setup services are nonrefundable.
Avocado offers In-Home Delivery and Setup across the contiguous states in the U.S. and parts of Alaska and Hawaii. Mattress removal is only available in some areas, subject to local health regulations.
Avocado offers a 25-year limited mattress warranty for its Green, vegan, latex, vegan latex, luxury plush & organic crib mattresses.
Any VISIBLE indentation equal or more significant than1.5 inches that are not associated with or resulting from a faulty, improper or unsupportive foundation, box spring, or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users.
Any physical drawback in the natural latex foam causes it to split or crack under everyday use and proper handling conditions.
Any production deficit in the Mattress cover, such as the fabric tearing or stitching unraveling.
Any cosmetic damages to the mattress not caused by normal wear and tear or that affect the mattress's performance.
Size variations are more significant than 2 inches in any dimension after 30 days of regular usage.Normal wear and tear or any condition resulting from misuse or abuse of the mattress or failure to keep the mattress clean and free of stains and potentially unsanitary essentials.
An average increase in softness due to normal usage.
tionAny comfort level description of any Mattress is solely provided as a guideline. Avocado Mattress does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be as per your preference.
Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.
Damage connected with an improper bed frame, foundation, box spring, or base as determined by Avocado Mattress.
Imperfections that do not prevent normal use and enjoyment of the mattress by a reasonable person are not considered defects.
Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or negligence.
Suppose your mattress has a defect covered under the Mattress Warranty. In that case, Avocado Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at Avocado Mattress' option, to provide a replacement Mattress, subject to the fulfillment of your responsibilities as set forth herein. If the brand chooses to replace the mattress, the replacement will be of the same model and size as the original mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event, a Mattress of like build and design, at Avocado Mattress' discretion, will be used as a replacement for the defective mattress.
Avocado accepts the following payment options:
Avocado offers easy financing through Affirm Financing with rates as low as 0% APR for qualifying customers.
Qualified shoppers can pay over 3, 6, or 12 months with rates of 0% APR. 0% APR is only for 3-month, 6-month, and 12-month terms. If you don't qualify, Affirm offers 10-30% financing. They also provide loans over 18, 24 (for $1300+), and 36 months (for $1600+) at 10-30%.
Currently, Affirm is not available to West Virginia residents.
Choose Affirm Financing at checkout. Enter some basic information and get a real-time credit decision. Affirm will even confirm your purchase via text message to ensure your account stays secure. Once approved, simply pick the loan as per your budget. You'll make real progress each month, and at the end of your loan, you're free and clear.