Beautyrest Mattress
Customer Help Q & A

Customer Help: Beautyrest

Trial, Return & Exchange (Questions: 9)

Shipping & Delivery (Questions: 7)

Warranty (Questions: 5)

  • Q.1) Does Beautyrest offer a warranty for mattresses?
  • Beautyrest offers a 10-year limited warranty on its mattresses. The warranty covers defects in manufacturing and materials.

  • Q.2) Who this Mattress Warranty extends to?
  • Beautyrest's Limited Warranty applies only to the original purchasers of the Beautyrest Mattress from Beautyrest stores, online, or from an authorized retailer. The Limited Warranty is not transferable to any subsequent owners of the Beautyrest Mattress.

  • Q.3) What does Beautyrest's warranty cover in terms of defects?
  • Beautyrest's 10-year limited warranty covers manufacturing defects, such as compressions deeper than 3/4", sagging, flaws in the foam causing it to split or crack, and cover defects, such as unraveling stitching.

  • Q.4) What defects are not covered under Beautyrest's warranty?
  • Beautyrest's limited warranty doesn't cover:

    • Consumer firmness/comfort preference.
    • Regular changes in softness or recovery time of high-density foams, including memory foam, due to everyday use, temperature, or humidity.
    • Average body impression as indicated by your warranty code.
    • Consumer bed height/weight preference.
    • Cover fabric and handles.
    • Corner guards.
    • Bent border/grid wires.
    • Burns, cuts, or tears.
    • Vermin infestations.
    • Mattresses or foundations displaying stains or soil that reasonably indicate the presence of potentially dangerous bodily fluids, blood-borne pathogens, or other substances that could cause injury.
    • Mattresses used with an inadequate foundation and/or support system.
    • Adjustable foundations (see owner's manual for details on warranty coverage).
  • Q.5) What is the remedy if a defect is found?
  • If Beautyrest determines that your claimed defect is covered under this Limited Warranty, your exclusive remedy, instead of all incidental, special, or consequential damages, including for negligence, is limited to repair or replacement of your Beautyrest Mattress or the component deemed to be defective under the terms and conditions stated in this Limited Warranty. Your mattress with being replaced with a comparable size and model mattress. If your size and/or model is discontinued, they will provide the most comparable Beautyrest Mattress product available as a replacement at the brand's sole discretion.

Payment & Financing (Questions: 5)