Whether you purchase a
mattress in a store or online, you make a long-term decision that could impact
your sleep health. While buying a bed in a store after lying on a few
mattresses, listening to sales pitches, and getting great deals, you ignore how
you and your partner's body will react to the bed. Any new mattress comes with
a break-in or adjustment period as your body needs some time to adjust to a
better feel. Therefore, lying on a mattress for a short time in a store setting
does not provide the necessary insight. Purchasing a mattress online further
compounds the fact that you never get to touch or feel it before buying it.
That's why mattress manufacturers offer an extended trial period to try the
mattress in a comfortable home without any pressure and then make the call
whether to retain or return.
To return a product bought
directly on Beautyrest.com within the first 100-days, Beautyrest will work with
you to have the product picked up and removed from your home. Reach out to
Beautyrest directly at support@Beautyrest.com to schedule a removal.
If you're still within your
100-Night Sleep Trial and purchased directly through Beautyrest.com, you do
have the ability to exchange for a new product. You can call Beautyrest at
877-298-4955, so they can walk you through the exchange process. They will place
your new order over the phone, charge the difference in cost between the two
items (or refund the difference accordingly), and walk you through the steps
for the removal of the original product.
Your Beautyrest mattress will
take approximately 2-4 weeks for your items to be ready for delivery. The
delivery company will usually reach out to schedule a delivery time shortly
after the order has been placed.
For most purchases made
directly on Beautyrest.com, White Glove Delivery will automatically be
This service will include
delivery and set up in the room of your choice. It will also remove any
packaging, an old mattress, and box spring (if applicable). Customers will
receive one setup and one removal per mattress ordered. All beds removed using
White Glove Delivery must be in a sanitary condition.
Beautyrest's Limited Warranty
applies only to the original purchasers of the Beautyrest Mattress from Beautyrest
stores, online, or from an authorized retailer. The Limited Warranty is not
transferable to any subsequent owners of the Beautyrest Mattress.
Beautyrest's 10-year limited
warranty covers manufacturing defects, such as compressions deeper than
3/4", sagging, flaws in the foam causing it to split or crack, and cover
defects, such as unraveling stitching.
If Beautyrest determines that
your claimed defect is covered under this Limited Warranty, your exclusive
remedy, instead of all incidental, special, or consequential damages, including
for negligence, is limited to repair or replacement of your Beautyrest Mattress
or the component deemed to be defective under the terms and conditions stated
in this Limited Warranty. Your mattress with being replaced with a comparable
size and model mattress. If your size and/or model is discontinued, they will
provide the most comparable Beautyrest Mattress product available as a
replacement at the brand's sole discretion.
At checkout, you will be
given the option to pay through Affirm. You will be given loan options for 3,
6, or 12 months if approved. All interest is provided upfront, there are no
hidden fees, and only a soft credit check is done through Affirm's system for
approval (financing through Affirm is not available in West Virginia and Iowa).