Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then decide whether to retain or return.
Silk&Snow offer 100 night risk-free trial period for its mattresses.
Silk&Snow recommends you try the mattress for 30 days before initiating a return.
Once the mattress is decompressed, it won't fit back into the box. You can dispose of or recycle the packaging or boxes once you set up the mattress.
Silk&Snow make arrangements to have your mattress picked up by a charitable partner.
Silk&Snow mattress doesn't resell your returned or exchanged mattress. Your returned Silk&Snow mattress is donated to a charitable trust or a donation center.
Once your mattress return is received and verified by Silk&Snow, you will receive your refund within two business days.
Silk&Snow only accepts exchange requests via email. To initiate an exchange, You can send an exchange request to firstname.lastname@example.org, and a team will walk you through the process.
Silk&Snow offers free shipping to 49 US states, the District of Columbia, and all Canadian provinces. You need to pay extra shipping fees for shipping to Alaska, Hawaii, and Canadian territories.
Silk&Snow offers shipping to Canada for additional fees.
Silk&Snow does not ship to any other country besides US and Canada.
Silk&Snow will ship your package using various courier partners (FedEx, UPS, CanPar, private couriers, etc.
It usually takes 1-3 business days for your order to be processed at the Silk&Snow warehouse before being shipped to your address. The time may vary based on where you live. The delivery time of your order depends upon the location of the final destination.
Silk&Snow does not charge any fees for return shipping.
Silk&Snow offer a white glove delivery service in Toronto. This service includes delivery and set-up of your new mattress and bed frame and the removal of your old mattress.
Silk&Snow white glove delivery service costs $75+tax.
Silk&Snow offer its white glove delivery across Toronto.
Silk&Snow warrants each of its mattresses against any defects in workmanship or materials for 15 years.
The Silk&Snow warranty shall be valid only for the original purchaser from the original date of purchase of the original mattress purchased from Silk&Snow and is non-transferable.
Silk&Snow mattress warranty cover:
Silk&Snow mattress warranty does not cover:
For 15 years, if you have a defect in your mattress covered under warranty, Silk&Snow will replace it or repair it. Your Silk&Snow mattress will be repaired or replaced at no additional cost within the first ten years of usage and the cost of 75% of the original purchase price between the eleventh and fifteenth years.
Silk&Snow accepts Visa, PayPal, MasterCard, MasterCard Debit, American Express (for Canada only), and Visa Debit. Silk&Snow does not accept Discover, prepaid cards, or international cards.
Silk&Snow offers a simple 0% financing plan without any hidden fees. Approval is subject to the following:
Select the "financing" option at check-out to apply for financing. The total of your order will be divided up into six equal payments financed on a 0% interest rate loan that will be repaid over six months.