Silk and Snow Mattress
Customer Help Q & A

Customer Help: Silk and Snow

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 9)

Warranty (Questions: 5)

  • Q.1) Does Silk&Snow offers warranty for mattresses?
  • Silk&Snow warrants each of its mattresses against any defects in workmanship or materials for 15 years.

  • Q.2) Who this Mattress Warranty extends to?
  • The Silk&Snow warranty shall be valid only for the original purchaser from the original date of purchase of the original mattress purchased from Silk&Snow and is non-transferable.

  • Q.3) What does Silk&Snow ’s warranty covers in terms of defects?
  • Silk&Snow mattress warranty cover:

    • Deterioration of the mattress with a visible permanent indentation greater than one (1) inch is not associated with an indentation due to improper foundation.
    • Any physical flaw in the craftsmanship of the mattress causes permanent damage to the memory foam despite proper set-up and regular use.
    • Any manufacturing defect present in the zipper assembly or the fabrics of the mattress cover.
  • Q.4) What defects are not covered under Silk&Snow ’s warranty?
  • Silk&Snow mattress warranty does not cover:

    • An expected increase in softness of the memory foam can occur during regular use.
    • Personal comfort preferences.
    • Body indentation of less than 1-inch.
    • Physical abuse or damage caused to the structure and/or cover material of the mattress, including but not limited to cuts, burns, tears, soiling, or liquid damage & stains.
    • Damage because of using an improper bed frame, foundation, or platform bed.
    • Non-compliance with washing instructions and handling of the cover, resulting in damage to the cover or zipper.
    • Height of bed due to purchaser's bed frame or headboard.
    • Fitting of bed sheet.
  • Q.5) What is the remedy if a defect is found?
  • For 15 years, if you have a defect in your mattress covered under warranty, Silk&Snow will replace it or repair it. Your Silk&Snow mattress will be repaired or replaced at no additional cost within the first ten years of usage and the cost of 75% of the original purchase price between the eleventh and fifteenth years.

Payment & Financing (Questions: 3)

  • Q.1) What forms of payment Silk&Snow accepts?
  • Silk&Snow accepts Visa, PayPal, MasterCard, MasterCard Debit, American Express (for Canada only), and Visa Debit. Silk&Snow does not accept Discover, prepaid cards, or international cards.

  • Q.2) Does Silk&Snow offer financing?
  • Silk&Snow offers a simple 0% financing plan without any hidden fees. Approval is subject to the following:

    • All orders must be at least $400 (pre-tax)
    • A soft inquiry credit check
  • Q.3) How do you apply for financing?
  • Select the "financing" option at check-out to apply for financing. The total of your order will be divided up into six equal payments financed on a 0% interest rate loan that will be repaid over six months.