Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While buying a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Ghostbed offers a 101-night sleep trial. The trial applies to all Ghostbed mattresses, and you’ll get 3+ months to decide if you want to keep or return the mattress. Your 101-night mattress sleep trial begins automatically once your mattress ships.
Ghostbed asks you to give your Ghostbed a minimum 30-day try before initiating a return. Many people find it takes at least two weeks to get used to a new mattress, especially when switching from a traditional innerspring to a foam mattress. Plus, your mattress may need a little time to "break in" and feel right to you. After Ghostbed has been in your home for at least 30 days, you can start the quick and easy return process.
No, once your mattress is out of the box, it can't fit back in, so it's no requirement to hang on to your packaging materials.
There is no need for you to roll the mattress and repack it for shipping. A team from Ghostbed will visit your house to pick up the mattress.
Ghostbed never resells the returned or exchanged mattresses. Your returned Ghostbed mattress will be donated to a nearby charity or recycled, depending on your location.
Once Ghostbed starts your return, processing your recovery may take up to 3 business days.
Yes, you can exchange your current Ghostbed mattress for a different model. To start your Ghostbed mattress exchange, you need to contact the hotbed team by filling up this contact form. The Ghostbed team will contact you and help you with the exchange process.
All orders are eligible for free shipping to 48 continental states. Ghostbed charge $600 for Shipping to Alaska and Hawaii
No, Ghostbed doesn’t ship to Canada as of now.
At present, Ghostbed only ships to the continental U.S. It doesn't ship anywhere outside the U.S.
Ghostbed delivers its products to you by its delivery partner FedEx.
Most of the Ghostbed products ship within 24 hours of your order. Depending on your location, your order may take 2-5 business days to arrive at your door.
No, Ghostbed doesn’t charge any return shipping fee.
Ghostbed offers white glove delivery only for its Ghostbed line of mattresses, Ghostbed Adjustable Base, and Ghostbed All-in-One Foundation.
Other products like pillows, sheets, protectors are not included in the white glove delivery, and they will be shipped separately.
Ghostbed charges you $199 for white glove delivery for your entire purchase.
Ghostbed’s White Glove Delivery service is available in 48 contiguous states, although some exceptions may apply.
Ghostbed offers a 20-25 year warranty on its mattress; you should be able to provide them with a document of purchase from the official Ghostbed website or an authorized retailer.
Not this limited warranty covers:
Any visible and lasting indentation (body impression) greater than one inch is not associated with a sag in the foundation, box springs, or platform.
Any physical flaw in the mattress causes the latex or memory foam material to split or crack, despite normal usage and proper handling.
This limited warranty doesn't include:
any average increase or decrease in the feel or any average minimize in the recovery feature of the Ghostbed material, neither of which affect the performance or pressure-relieving qualities of the mattress. Nor alterations in the cooling properties of the mattress may decrease over time with use and exposure to the environment.
All warranties herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained, or abnormally soiled or unsanitary.
For the initial ten years of the warranty, Ghostbed will either repair or replace the mattress, not including handling and transportation. During years 11 to 20, the company can either improve the mattress for a minimum fee or replace it at a prorated charge along with the cost of transportation. The prorated amount is 50% of the purchase price in year 11, and for every following year, the prorated charge increases by 5%. Nature's Sleep covers the outer mattress cover for one year after purchase.
Ghostbed accepts the following payment options:
Ghostbed offers financing options with Affirm and Splitit. The application process takes place during checkout.
Affirm loans vary between 0% and 30% APR with simple interest. The finance charge is the only fee associated with an Affirm loan. Affirm is without late fees charges, service fees, prepayment fees, APR penalties, or other hidden fees.
If case you're using a credit card: You will only be charged for your first payment at the time of purchase. The remaining dues will be held on your credit card until the final installment. After every monthly payment, the amount saved from the available balance will be deduced to the new remaining balance.
If case paying with a debit card, you will only be charged for your first payment at the time of purchase. The total amount will be held on the card as a temporary hold and released within five business days. Debit cards may be limited by the number of permitted installments or purchase total.
To make your purchase through Affirm or Splitit financing, simply pay later with Affirm or split at checkout and choose your preferred payment plan.