Whether you purchase a
mattress in a store or online, you make a long-term decision that could impact
your sleep health. When you buy a mattress in a store after lying on a few
mattresses, listening to sales pitches, and getting some great deals, you ignore
how you and your partner's body will react to the mattress. Any new mattress
has a break-in period (adjustment period), and your body needs time to adjust
to a better feel. Lying on a mattress for a short time in a store setting does
not provide insight. Buying a mattress online further compounds the fact that
you never got to touch or feel the mattress before you purchase. That's why
mattress manufacturers offer an extended trial period to try the mattress in a
comfortable home setting without any pressure and then make the call whether to
retain or return.
Cocoon by Sealy recommends a 30-days adjustment period for trying out a new mattress. If
dissatisfied, you can return the mattress after the 30 days expiration but
before 100 days from the delivery date for a full refund.
is no need to keep the packaging or boxes as it is impossible to put your
mattress back into it. So once you finish setting up the mattress, you can
dispose of or recycle the packaging or boxes appropriately.
Yes, you can exchange your Cocoon
by Sealy mattress with another model within 100 day trial period. If you want
to exchange your Cocoon by Sealy mattress, return the current mattress and
place a fresh order for the mattress you want.
White glove delivery is not
available for mattresses. Still, Ease
Power Base, you will receive white glove delivery and, as numerous Cocoon by Sealy
Chill Mattress reviews claim, even disposal of your existing box spring for
Cocoon by Sealy mattress is with a 10-year limited
warranty. It means that for ten
years, dating from the time you purchased your new mattress from Cocoon
International Sales, LLC (“Cocoon by Sealy") or an authorized Cocoon by Sealy
Retailer, when it has a defect covered under the Warranty, Cocoon by Sealy will
replace or repair it free u, the initial purchaser of the product.
The Limited Warranty includes the
following items during normal wear:
causes the mattress to have a visible indentation greater than one (1) inch
that is not associated with an indentation or sag, which results from an
improper or unsupportive foundation or adjustable bed base.
physical defect in the mattress, such as tearing the mattress cover, despite
normal usage and proper handling (as outlined in the Mattress Use & Care
abuse or damage to the structure and/or cover material, including but not
limited to burns, cuts, tears, liquid damage, or stains resulting from the use
of the product.
associated with an improper bed frame, foundation, or adjustable base.
sold by resellers who are not authorized, retailers. Product sold
"as-is," "preconditioned," "reconditioned,"
"used," "comfort return," "returned,"
"previously owned," or any other similar wording indicating that the
product is not "new" or of "first quality," or has
previously been purchased or used by another consumer.
used by someone other than the initial, first purchaser of it.