Whether you purchase a
mattress in a store or online, you make a long-term decision that could impact your
sleep health. While buying a mattress in a store after lying on a few
mattresses, listening to sales pitches, and getting great deals, you ignore how
you and your partner's body will react to the mattress. Any new mattress has a
break-in period (adjustment period), and your body needs time to adjust to a
better feel. Lying on a mattress for a short time in a store setting does not
provide insight. Buying a mattress online further compounds the fact that you
never got to touch or feel the mattress before you purchase. That's why
mattress manufacturers offer extended trial periods to try the mattress in a
comfortable home setting without any pressure and then make the call whether to
retain or return.
No re-use or
offer refurbished beds and does not take back the bed. Instead, the Eightsleep
team will work with you to donate or dispose of the mattress. Eightsleep will
contact alternative options for donation or disposal, if necessary.
have up to the trial deadline, from the delivery date, to send Eightsleep an
email at email@example.com with an exchange request.
Accessories: If an opened/used addition is exchanged from an initial
order, you will be eligible for an additional 14-night trial on one subsequent
product order. However, if your Product is returned completely unopened, the
30-night-trial will be available on your next accessory purchase.
The Pod Series: If an opened/used Pod is exchanged from an initial
order; you will only be eligible for an additional 30-night trial on one
subsequent Pod order. However, if your Product is returned completely unopened,
the 100-night-trial will be available on your next bed purchase.
The Legacy product line: If an opened/used Sleep Tracker/Smart Bed is
exchanged from an initial order, you will only be eligible for an additional
30-night trial on one subsequent Pod order. However, if your Product is
returned completely unopened, the 100-night-trial will be available on your
next bed purchase.
increase in softness of the memory foam is normal and does not affect the
pressure-relieving quality of the Product.
abuse or damage to the structure and/or cover material, including but not
limited to burns, cuts, tears, liquid damage & stains, or soiling.
using an improper bed frame, foundation, platform bed, or adjustable base.
of another piece in the Eightsleep system, unless another piece(s) is also
defective—Product sold by unauthorized traders, retailers. Product sold
"as-is," "preconditioned," "reconditioned,"
"used," "comfort return," "returned,"
"previously owned," or any other similar wording indicating that the
Product is not "new" or of "first quality," or has
previously been purchased or used by another consumer.
If any defect is found, At its option, Eight may repair or replace the cover provided
on the Product. Suppose Eight replaces the white mattress encasement wrapping
the mattress's foam (the "Mattress Cover"). In that case, Brand will
replace it with the current style of cover available for the Product, which may
be of dissimilar color, design, or material than the original cover provided.
performs a soft credit check where you will receive a credit decision in
real-time (100% encrypted, applying your credit score remains same). Choose up
to 36 Monthly Payments with a simple interest APR based on your
creditworthiness (*based on approval)