Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While buying a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer extended trial periods to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Eightsleep trial period is 30 Nights for Accessories, The Pod Pro Cover, and The Pod Pro Cover Perfect Fit and 100 Nights for the entire system of the Pod, Pod Pro, and Pod Pro Max.
There is no minimum period to test your Eightsleep mattress; you can start the return any time before 100 days trial period.
You can dispose of or recycle the packaging or boxes after setting up the mattress.
Eightsleep will help you make the necessary arrangements to donate the mattress to a local donation center.
No re-use or offer refurbished beds and does not take back the bed. Instead, the Eightsleep team will work with you to donate or dispose of the mattress. Eightsleep will contact alternative options for donation or disposal, if necessary.
Once Eightsleep has authorized your return, you will receive the full refund of your return within 7-10 business days.
You have up to the trial deadline, from the delivery date, to send Eightsleep an email at email@example.com with an exchange request.
Accessories: If an opened/used addition is exchanged from an initial order, you will be eligible for an additional 14-night trial on one subsequent product order. However, if your Product is returned completely unopened, the 30-night-trial will be available on your next accessory purchase.
The Pod Series: If an opened/used Pod is exchanged from an initial order; you will only be eligible for an additional 30-night trial on one subsequent Pod order. However, if your Product is returned completely unopened, the 100-night-trial will be available on your next bed purchase.
The Legacy product line: If an opened/used Sleep Tracker/Smart Bed is exchanged from an initial order, you will only be eligible for an additional 30-night trial on one subsequent Pod order. However, if your Product is returned completely unopened, the 100-night-trial will be available on your next bed purchase.
Your Eightsleep Product can take 2-7 business days to arrive, but it depends on the model, size, and delivery location.
Yes, the Eightsleep Product is now available in Canada; you can get free shipping to Canada, although a small customs fee may be applicable. The California king-size option does not ship to Canada.
No, currently, Eightsleep doesn’t offer international shipping.
Eightsleep uses FedEx to deliver its products to you.
Once you order, Eight Sleep may take one business week to deliver the Product.
There is no charge for paying Eight Sleep to return Any Pod or Pod Pro within 100 days of purchase.
Eightsleep doesn't offer a white glove delivery service at this time.
The Pod Series: 2-year warranty on the technology layer, ten-year warranty on the foam mattress.
The Sleep Tracker/Smart Bed Series: 1-year warranty on the technology layer, ten-year warranty on the foam mattress
The Limited Warranty includes the following instances during normal use:
The Limited Warranty is without:
If any defect is found, At its option, Eight may repair or replace the cover provided on the Product. Suppose Eight replaces the white mattress encasement wrapping the mattress's foam (the "Mattress Cover"). In that case, Brand will replace it with the current style of cover available for the Product, which may be of dissimilar color, design, or material than the original cover provided.
Eightsleep accept the following payment options:
Financing is available for Eightsleep pod pro and pod pro-cover as low as 0% APR with Affirm.
Affirm performs a soft credit check where you will receive a credit decision in real-time (100% encrypted, applying your credit score remains same). Choose up to 36 Monthly Payments with a simple interest APR based on your creditworthiness (*based on approval)
To make your purchase through Affirm financing, simply pay later with Affirm at checkout and choose your preferred payment plan.
A soft credit check by Affirm will not affect your credit score.