Whether you purchase a mattress online or in a store, you make a
long-term decision that could impact your sleep health. When buying a bed in a
store after lying on a few mattresses, you often end up ignoring how you and
your partner's body will react to the bed. Any new mattress has a break-in
period (adjustment period), and your body needs time to adjust to a better
feel. Lying on a mattress for a few minutes in a store does not provide
insight. Buying a mattress online further compounds the fact that you never got
to touch or feel the mattress before you purchase. That's why mattress
manufacturers offer an extended trial period to try the mattress in a
comfortable home without any pressure and then make the call on whether to
retain or return it.
Serta recommends sleeping on the mattress for a few weeks to give
your body the chance to adjust. If unsatisfied with the mattress, you can
exchange it or return it for a refund within the trial period.
To return a product bought directly from Serta.com within the
first 120-days, Serta will work with you to have the product picked up and
removed from your home. Reach out to Serta directly at support@Serta.com to
schedule a removal. For products purchased through a different retailer, please
reach out directly to them to enquire about their return policy.
You do not need to keep the original packaging material. In the
event of a return, Serta will work with you to have the product picked up and
removed from your home. Reach out to them directly at support@Serta.com to
schedule a removal.
If you've purchased your mattress directly from Serta.com and are
within your 120-day in-home trial, you can exchange your mattress for another
mattress by Serta. Call Serta at 1-888-708-1466, so they can walk you through
the exchange process. They will place your new order over the phone, charge the
difference in cost or return the difference (if any) and walk you through the
process of removing the original product. Please keep in mind that an exchange
will void the 120-day in-home trial for the new product.
When ordered directly through Serta.com, it will take around 2-4
weeks for your items to be ready for delivery. The delivery company will
usually reach out to schedule a delivery time shortly after your order has been
White glove service will not automatically be included with a
purchase made through Serta.com. When you purchase most products through the
website, it will allow you to upgrade to a white glove delivery service through
their delivery partner.
White glove delivery service costs a non-refundable $150 fee and
includes set up, the removal of packaging, your old mattress, and the box
spring (if applicable). All beds removed using white glove delivery must be in
For purchases made on Serta.com, Their 10-year limited warranty
covers manufacturing defects, such as compressions deeper than 3/4",
sagging, flaws in the foam causing it to split or crack, and cover defects,
such as unraveling stitching.
Affirm is a financing alternative to credit cards and other credit
payment Products. Affirm offers real-time financing for purchases online. With
Affirm, you can buy and receive your purchase now and pay for it over fixed
Serta has partnered with Affirm to offer financing or
pay-over-time options for their customers. At checkout, you will be given the
option to pay through affirm. You will be given loan options for 3, 6, or 12
months if approved. All interest is provided upfront, there are no hidden fees,
and only a soft credit check is done through Affirm's system for approval.
After you've confirmed your choice, you will be redirected back to Serta's
website to complete checkout.