Serta Mattress
Customer Help Q & A

Customer Help: Serta

Trial, Return & Exchange

  • Why do mattress manufacturers offer a free trial period for online purchases of mattresses?
  • Whether you purchase a mattress online or in a store, you make a long-term decision that could impact your sleep health. When buying a bed in a store after lying on a few mattresses, you often end up ignoring how you and your partner's body will react to the bed. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home without any pressure and then make the call on whether to retain or return it.

  • What is the duration of Serta's risk-free trial period?
  • Serta offers 120 days in-home trial for all its mattresses.

  • What is the minimum period you need to try a Serta mattress before initiating a return?
  • Serta recommends sleeping on the mattress for a few weeks to give your body the chance to adjust. If unsatisfied with the mattress, you can exchange it or return it for a refund within the trial period.

  • How do I initiate the mattress return process?
  • To return a product bought directly from within the first 120-days, Serta will work with you to have the product picked up and removed from your home. Reach out to Serta directly at to schedule a removal. For products purchased through a different retailer, please reach out directly to them to enquire about their return policy.

  • Do I need to keep any of the packaging or boxes?
  • You do not need to keep the original packaging material. In the event of a return, Serta will work with you to have the product picked up and removed from your home. Reach out to them directly at to schedule a removal.

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Shipping & Delivery

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Payment & Financing

  • What forms of payment does Serta accept?
  • Serta accepts payment via credit card (visa, Mastercard, American Express, or Discover). Serta also has payment options through PayPal, and financing is available through affirm.

  • Does Serta offer financing?
  • Yes, financing is available directly through

  • How does Affirm work?
  • Affirm is a financing alternative to credit cards and other credit payment Products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now and pay for it over fixed monthly installments.

  • Are there any restrictions on Affirm financing?
  • Financing through affirm is not available in West Virginia and Iowa.

  • How do you apply for financing from Affirm financing?
  • Serta has partnered with Affirm to offer financing or pay-over-time options for their customers. At checkout, you will be given the option to pay through affirm. You will be given loan options for 3, 6, or 12 months if approved. All interest is provided upfront, there are no hidden fees, and only a soft credit check is done through Affirm's system for approval. After you've confirmed your choice, you will be redirected back to Serta's website to complete checkout.

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