Luuf Mattress
Customer Help Q & A

Customer Help: Luuf

Trial, Return & Exchange

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  • Does Luufbeds offers warranty for mattresses?
  • Luufbeds come with ten years warranty period for all its mattresses.

  • What does Luufbeds’s warranty covers in terms of defects?
  • The Limited Warranty cover:

    • Any visible indentation equal or greater than one and one-half (1.5) inches that are not associated with the result of a defective, improper, or unsupportive foundation, box spring, or base.
    • A proper bed frame must offer substantial support for the Mattress, foundation, and user(s). For this Limited Warranty, a reasonable bed frame is defined as having a minor five to six (5-6) leg support for a Queen, Eastern King, and California King mattress four (4) leg support for Twin and Full mattresses.
    • For Queen, Eastern King, and California King slatted style bed frames, there can't be greater than five (5) inches between each slat to provide ample structural support for the foundation and user(s).
    • Any cosmetic damages to the Mattress are not caused by normal wear and tear, which affects the Mattress's performance.
  • What defects are not covered under Luufbeds’s warranty?
  • The Limited Warranty doesn’t cover:

    • An average increase in softness due to normal usage
    • Comfort preference. Luuf does not guarantee the firmness or softness quality of any mattress.
    • External abuse or damage to the structure and materials, including but not limited to burns, slits, tears, and liquid damage.
    • Mold, odors, and discoloration caused by abnormal care include liquid spill improper ventilation, including, but not limited to, humid climates and areas where the Mattress is exposed to excessive water or humidity.
    • Damage associated with an improper bed frame, foundation, box spring, or base as determined by Luuf.
  • What is the remedy if a defect is found?
  • If any manufacturing or material defects are found, Luufbeds, at its option, replace the purchaser's Luuf Mattress sold in the United States.

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Payment & Financing

  • What forms of payment Luufbeds accepts?
  • Luufbeds accept the following payment option:

    • Shop pay
    • PayPal
  • Does Luufbeds offer financing?
  • Luufbeds offer financing through Affirm. People with low fico scores can also purchase with financing through catapult.

  • How does Affirm work?
  • Affirm -a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can now buy and receive your purchase and pay for it in fixed monthly installments.

  • How do you apply for financing from Affirm?
  • To qualify for financing, click on the Affirm link on any product pages or select Affirm Monthly Payments at checkout. After clicking the link or proceeding to Affirm at checkout.

  • Does financing from Affirm will affect my credit scores?
  • When creating an Affirm account, Affirm does a 'soft' credit check to verify your identity and calculate the eligibility for financing. This 'soft' credit check will not affect your credit score.

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