Casper Mattress
Customer Help Q & A

Customer Help: Casper

Trial, Return & Exchange

  • Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

    • Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the Mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the Mattress before you made the purchase decision. That's why mattress manufacturers offer an extended trial period to try the Mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

  • What is the duration of Casper’s risk-free trial period?

    • Casper offers a 100-night risk-free trial period starting from the date of delivery.

  • What is the minimum period you need to try Casper mattress before initiating a return?

    • Since you've likely been sleeping on another mattress every night for the past few years, your body will need time to adjust to your new Casper mattress. Generally, Casper recommends a 30-days adjustment period for trying out a new mattress. If unsatisfied, you can return the Mattress after the 30 days expire but before 100 days is from the delivery date for a full refund.

  • Do I need to keep any of the packaging or boxes?

    • There is no need to keep the box or packaging material for mattresses or larger items like furniture.

  • Do I need to make my own arrangements for shipping product back to Casper?

    • No, Casper will handle the shipping arrangement at no cost to you. Casper will work with a local charity or partner to pick up Mattress from home at a date and time that's convenient for you.

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Shipping & Delivery

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Warranty

  • Does Casper offers warranty for mattresses?

    • Yes, Casper offers a 10-year limited warranty on mattresses purchased directly from Casper or Casper's authorized retailers, located in the United States (not including US territories) or Canada.

  • What does Casper’s warranty covers in terms of defects?

    • Following defects are covered under terms of warranty:

    Visible indention or sag on the Mattress greater than one (1) inches is not a result of improper use, an improper bed, bed base, or foundation.

    Any physical flaw in the Mattress causes the foam material to split or crack, despite normal usage and proper handling.

    Any manufacturing defect in the zipper assembly of the Mattress Cover.

  • What defects are not covered under Casper’s warranty?

    • Exclusions from the lifetime warranty include but are not limited to:

    • Normal wear and tear.
    • Any improper use of the Mattress.
    • Minor imperfections such as slight cosmetic flaws.
    • Stains, tears, burns, and discoloration occur over time and/or are caused by you.
    • Personal opinions or preferences regarding a mattress's softness, firmness, or attributes.
    • Any Mattress purchased or acquired used, resold, gifted, or not in possession of the original owner.
    • Physical damage to the Mattress caused by you.
    • Allergies or sensitivities to fabrics or materials.
    • Damage caused by animals, rodents, or children.
    • Naturally occurring aromas from foam, cotton, or other materials.
  • What is the remedy if a defect is found?

    • In the event of a Defect, Casper will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you.

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Payment & Financing

  • What forms of payment Casper accepts?

    • Casper accepts the following payment options:

    • Credit card including Visa, Mastercard, American Express, and Discover
    • Debit/bank card
    • PayPal
  • Does Casper offer financing?

    • Casper offers financing options through Affirm.

  • How does Affirm work?

    • Affirm allows you to pay for your Casper products over time in easy monthly installments, with APR financing as low as 0 percent.

    Depending on the amount financed, you can spread payments across three, six, 12, 18, and 24 months. You can pay any outstanding balance in full during this period.

  • Are there any restrictions on Affirm financing?

    • Affirm financing offer is only valid in the United States for orders over $350 and is not currently available to West Virginia or Iowa residents

  • How do you apply for financing from Affirm?

    • Using Affirm is easy! Add your product to your shopping cart, and choose Affirm as the payment option at checkout. Apply, and Affirm will instantly determine your credit options. Affirm will perform a soft credit check.

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