Whether you purchase a mattress in a store or online, you make a
long-term decision that could impact your sleep health. When you buy a bed in a
store after lying on a few mattresses, listening to sales pitches, and getting
some great deals, you ignore how you and your partner's body will react to the
bed. Any new mattress has a break-in period (adjustment period), and your body
needs time to adjust to a better feel. Lying on the mattress for a few minutes
in a store setting does not provide insight. Buying a mattress online further
compounds that you never got to touch or feel the bed before you purchase.
That's why mattress manufacturers offer an extended trial period to try the
mattress in a comfortable home setting without any pressure and then make the
call whether to retain or return.
Nolah asks you to try the mattress for at least 30 nights. During
this period, your body shall adjust to the feel of the new mattress. If you're
not satisfied after the initial 30 nights, contact nolah to initiate a return.
What happens to your returned mattress depends upon your state's
mattress donation and disposal laws. Whenever possible, nolah tries to donate
the returned mattresses to the local charities or the mattress recycling
programs. This will give the mattress a second life and provide another person
with a comfortable bed.
If you haven't opted for the sleep trial, you may exchange the
mattress for a different model or size during the 120-Night trial period. You
shall only have to pay the price difference between the two models if
applicable. You might also have to transport a fee of $99 to cover the costs for
labor and gas of the mattress pickup and delivery of the new mattress. To start
an exchange, you can contact nolah at email@example.com. One of nolah's
support specialists will contact you about your options and next steps.
Exchanges are limited to one per household.
caused by a failure to use a proper bed frame, including, but not limited to,
damage caused by an improper foundation. Using a standard frame, the foundation
must be supported by a 5 or 6 leg bed frame on a queen or larger size. Slats
must not be more than 4 inches apart for any slatted bases.
increase in the softness of the foam is normal. It should not affect the
pressure-relieving qualities of the mattress.
in the foam which are less than one inch (1.0")
preference over time
or personalized allergies and sensitivities
abuse or damage caused to the Nolah mattress or the cover material. This
includes tears, odors, stains, unsanitary conditions,footprints, folds, burns, cuts,rodents, insect damage, signs of jumping on
the bed, or other infestation, damage from fluids, or damage from weather/sun
replacement of the seams, zipper assembly, or mattress cover
Faults in a
cosmetic appearance on the cover include wrinkles, loose threads, normal wear
and tear, and naturally occurring blemishes. Such minor imperfections do not
prevent everyday use and enjoyment of the product and do not qualify for a
storage or cleaning of the product
the Nolah products for commercial use such as rental properties, schools,
hotels,Bed & Breakfast, AirBnb,
to environmental issues such as humid climates or areas where the mattress is
exploded to excessive water or humidity
Suppose a Nolah Mattress cover is deemed defective due to faults
in material or craftsmanship within one (1) year from the original purchase. In
that case, Nolah may choose to repair or replace the cover and not the entire
mattress. If the cover is replaced, it shall be done with the current design
and may use a different color, material, or style than the original cover
Affirm allows you to pay for your Nolah products over time in
monthly installments. They offer their customers flexible options, with as low
as 0 percent APR financing. Depending upon the amount financed, you may spread
payments across three, six, 12, 18, and 24 months. You can pay any outstanding
balance in total during this period.