Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Tempur-Pedic offers 90 nights sleep trial for all its mattresses.
Tempur-Pedic recommends you try the mattress for at least 30 days before initiating a return.
You don't need to keep the packaging and boxes. You can dispose of or recycle it once you finish setting up the mattress.
Tempur-Pedic will make all the arrangements for shipping products from your home.
All returned mattresses are sent to charity partners of Tempur-Pedic. The charities support includes The Salvation Army, Vinnies, Lifeline Australia, Anonymous X," Ecosa director Ringo Chan confirmed to The Feed. "In rural areas, Tempur-Pedic work with the customer to coordinate a collection from a charity.
Once the returned product reaches Tempur-Pedic and they verify it, refunds typically appear in your account within 7-10 business days.
You can exchange your Tempur-Pedic mattress. If you exchange for a different feel within the same mattress model, it would be an even exchange plus the added shipping fee. If you choose to upgrade to a more advanced model, you will pay the return shipping fee plus the price difference. Should you decide to swap for a lower-priced model, you would be refunded the difference in cost minus the return shipping fee.
Tempur-Pedic offer free shipping in the US. However, Alaska, Hawaii, Puerto Rico, and other US territories may have additional fees.
For remote locations and Alaska/Hawaii, there is a $600 surcharge per order; charges will be applied to your order based on your shipping address.
When you return your mattress or exchange it during the 90-night trial period, they require a return shipping fee of $175.
Tempur-Pedic currently does not ship to Canada.
Tempur-Pedic doesn't ship internationally. If you want to get Tempur Pedic orders delivered to any International Location, you'll need to register with a US-based shipping forwarding service.
Tempur-Pedic ships its products to you via UPS ground shipping.
Tempur-Pedic mattress takes between 1-2 weeks to reach your door. Shipping time may vary depending on your location.
When you return your mattress or exchange it during the 90-night trial period, Tempur-Pedic requires a return shipping fee of $175.
Tempur-Pedic offers a white-glove delivery service for free. This service includes shipping, delivery, setting up your new bed, and removing your old bed. Removal is on a one-to-one basis, meaning for every mattress you purchase, the delivery partners will remove one mattress.
Tempur-Pedic offers a white-glove delivery service at no additional cost to you.
A 10-Year Full Replacement Limited Warranty covers your new Tempur-Pedic mattress and flat foundation.
Tempur-Pedic mattress warranty only extends to the original purchaser of the Tempur-Pedic mattress from Tempur-Pedic's official website or an authorized dealer.
Tempur-Pedic mattress warranty cover:
Tempur-Pedic mattress warranty doesn't cover:
Tempur-Pedic will replace or repair your Tempur-Pedic product sold in the US by an authorized retailer if that product is defective due to faulty workmanship or materials.
Tempur-Pedic accept payment through major credit cards (Visa, MasterCard, Discover, and American Express)
Yes, Tempur-Pedic offers financing at 0% APR for 36 months.
Wells Fargo Bank issues the Tempur-Pedic credit card. Once you submit a complete credit application, Wells Fargo will use the additional financial information provided in your application and pull your credit report to make a credit decision. If approved, you shall be given your credit limit, which can be used immediately to place an order.
To apply for financing, add your mattress and qualifying power base to your cart and apply for financing. A selected number of the month at 0% APR financing will automatically display as an option at checkout.