Customer Help: BedInABox

Trial, Return & Exchange (Questions: 7)

• Q.1) Why do mattress manufacture’s offer free trial period for online purchase of mattresses?

Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you are ignoring how you and your partner's body will react to the matter. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to the better f el. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.

• Q.2) What is the duration of BedInABox’s risk-free trial period?

BedInaBox offers 120 night risk-free trial period starting from the date of delivery.

• Q.3) What is the minimum period you need to try BedInABox mattress before initiating a return?

BedInABox recommends a 30-days adjustment period for trying out a new mattress. If dissatisfied, you can return the mattress after the 60 days expire but before 120 days from the delivery date for a full refund.

• Q.4) Do I need to keep any of the packaging or boxes?

Once opened, you cannot fit your BedInABox mattress back into its original box. So, you can dispose of or recycle the packaging and boxes appropriately.

• Q.5) Do I need to make my own arrangements for shipping product back to BedInABox?

BedInABox will arrange the pick up of the mattress from your h me. You don't need to worry about shipping the mattress back to BedInABox.

• Q.6) When can I expect a refund for my return?

Once your return is triumphant, the refund amount will be credited back to your original mode of payment within 5-7 business days.

• Q.7) Can I exchange a BedInABox mattress?

No, the BedInABox mattress cannot be exchanged for another mattress. Check for a proper bed frame or platform, and make sure you order the correct size. The brand doesn't accept returns for incorrectly ordered mattresses.

Shipping & Delivery (Questions: 7)

• Q.1) Does BedInABox offer free shipping on orders and returns?

All shipping and return in the contiguous US are free; you don't need to pay anything. However, residents of CA may be subject to a shipping fee with the choice to opt-out of said shipping fee during check ut. Shipping to Alaska, Hawaii, and APOs is available at an additional cost.

• Q.2) Does BedInABox offers shipping to Canada?

No, BedInABox doesn’t ship to Canada.

• Q.3) Does BedInABox ships to any other country besides US?

No, BedInABox does not offer international shipping.

• Q.4) What shipping partners BedInABox currently uses?

BedInABox delivers its mattress through standard ground shipping.

• Q.5) How soon BedInABox delivers products after ordering?

Once ordered, your BedInABox mattress will ship from the facility within two days after ordering and be delivered directly to your doorstep within another 2-5 days.

• Q.6) Does BedInABox charge any fees for return shipping?

BedInABox does not charge a restocking fee or a reshipping fee on our mattresses.

• Q.7) Does BedInABox offer white-glove or In-home delivery and set-up services?

No, BedInABox doesn’t offer white-glove or In-home delivery and set-up services.

Warranty (Questions: 4)

• Q.1) Does BedInABox offers warranty for mattresses?

BedInABox guarantees that your mattress will be replaced or repaired at our option, should it be determined to be defective because of faulty workmanship or manufacturer's defects during the first ten (10) years of the warranty, excluding specific limitations outlined herein.

• Q.2) What does BedInABox’s warranty covers in terms of defects?

This warranty includes deterioration in the cell structure of the materials that may cause the mattress to have a visible indentation greater than 1 inch during the first five (5) years of the warranty or greater than 1.25-inch during years 6-20, not caused by a sag in the foundation adjustable bed, or platform. Suppose such defects occur during the first ten (10) years of this 20 Year, limited warranty BedInABoxwill, repair or replace the mattress. BedInABox will replace the mattress at a prorated charge to you from years 11 to 20. During the first year of the prorated 10 Year period (year 11), the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated amount will increase by five (5) percent for each subsequent year of the prorated period.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from BedInABox.

• Q.3) What defects are not covered under BedInABox’s warranty?
• A standard increase in softness of the memory foam is normal and does not affect the pressure-relieving quality of the mattress.
• Comfort preference
• External abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage & stains, abnormal soiling, removing the law tag, unzipping, or removing the cover.
• Defect from using an improper bed frame, foundation, platform bed, or adjustable base. See the above description and illustrations for a proper bed frame.
• Replace another piece in the BedInABox® sleep system unless another part is also defective.
• Mattresses not opened and decompressed within 30 days of receipt.
• Q.4) What is the remedy if a defect is found?

If defects occur during the first ten (10) years of the 20 Year limited warranty, BedInABox will, at their option, repair or replace the matter ss. BedInABox will replace the mattress at a prorated charge to you from years 11 to 20. During the first year of the prorated 10 Year period (year 11), the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated amount will increase by five (5) percent for each subsequent year of the prorated period.

Payment & Financing (Questions: 6)

• Q.1) What forms of payment BedInABox accepts?

BedInABox accepts the following payment options:

• Credit card
• Debit/bank card
• PayPal
• Q.2) Does BedInABox offer financing?

BedInABoxoffer financing options through their partnership with Affirm at 0-30%  PR. The application process takes place during checkout.

• Q.3) How does Affirm work?

Affirm lets you break up your purchase value with a three-month, six-month, or 12-month repayment plan.

• Q.4) Are there any restrictions on Affirm financing?

Affirm financing offer is only valid for orders in the United States.

• Q.5) How do you apply for financing from Affirm?

Add your product to your shopping cart, and choose to Affirm as the payment option at check out. Apply, and Affirm will instantly determine your credit options. Affirm will perform a soft credit check.

• Q.6) Does financing from Affirm will affect my credit scores?

Affirm does a soft credit check and not affect your credit scores.