FAQ: Standard Shipping

Q1. What happens if I receive the wrong item or it is damaged?

In such a case, you can file a complaint about the damaged or wrong item to customer care and ask for replacement or repair.

Q2. Can I cancel my order before it ships?

Yes. You can cancel your order before it ships and may get a refund instantly. If you wish to return it after shipment, you can do so as well and get a refund.

Q3. Can I select the day and time of my delivery?

Yes. Some mattress companies do give you the option to choose the date and time of delivery as per your preference. You just need to have a talk with the customer care services to know more about it.

Q4. How do I know if my order has been shipped?

If you have ordered your mattress online, you can check the status of your order by going to the “Track Order” section of the website. If you’ve ordered from a brick-and-mortar store, you may contact the helpline number to get the details of your order.

Q5. What are my delivery options?

Delivery options vary from store to store. You can get white glove delivery, no-contact delivery, or even customize your delivery date, time, and place.

Q6. How long will it take to get my mattress?

Mattress deliveries may take up to two days to several weeks, depending upon the distance. Some stores even offer same-day delivery of mattresses.

Q7. Is mattress delivery delayed due to pandemics?

Due to this pandemic, factories are facing challenges: adapt, or close completely until it is safe to return to work. Manufacturers who managed to stay open reported working with 50% of their staff and needing to slash working hours or limit production for safety reasons. The pandemic had a lot of surprising effects on the economy, including a rise in demand for mattresses. This gap between demand and supply may cause a delay in the delivery of your mattress.

Q8. Can you get same-day delivery on a mattress?

You might not always get same-day delivery on a mattress. While it might be possible for offline purchase, in most cases, it may take some time to ship a mattress.

Q9. How long does mattress delivery take?

Generally, it takes 3-5 working days or a few weeks to deliver a mattress. It all depends on the distance from the warehouse to your residence.

Q10. How to transport a mattress?

To transport a mattress, firstly, pack it well to prevent it from getting dirty. You can transport it on a truck, or you may get it compressed to save on some space. Go through the mattress care instructions carefully before getting into the action.