Standard Shipping (12 Frequently Asked Questions)

In such a case, you can file a complaint about the damaged or wrong item to customer care and ask for replacement or repair.

Yes. You can cancel your order before it ships and may get a refund instantly. If you wish to return it after shipment, you can do so as well and get a refund.

Yes. Some mattress companies do give you the option to choose the date and time of delivery as per your preference. You just need to have a talk with the customer care services to know more about it.

If you have ordered your mattress online, you can check the status of your order by going to the “Track Order” section of the website. If you’ve ordered from a brick-and-mortar store, you may contact the helpline number to get the details of your order.

Delivery options vary from store to store. You can get white glove delivery, no-contact delivery, or even customize your delivery date, time, and place.

Mattress deliveries may take up to two days to several weeks, depending upon the distance. Some stores even offer same-day delivery of mattresses.

Due to this pandemic, factories are facing challenges: adapt, or close completely until it is safe to return to work. Manufacturers who managed to stay open reported working with 50% of their staff and needing to slash working hours or limit production for safety reasons. The pandemic had a lot of surprising effects on the economy, including a rise in demand for mattresses. This gap between demand and supply may cause a delay in the delivery of your mattress.

You might not always get same-day delivery on a mattress. While it might be possible for offline purchase, in most cases, it may take some time to ship a mattress.

Generally, it takes 3-5 working days or a few weeks to deliver a mattress. It all depends on the distance from the warehouse to your residence.

To transport a mattress, firstly, pack it well to prevent it from getting dirty. You can transport it on a truck, or you may get it compressed to save on some space. Go through the mattress care instructions carefully before getting into the action.

Rolling up mattresses for a short period may not harm them substantially. However, prolonged rolling of a mattress may affect its ability to spring back to its normal shape. Generally, you can keep a mattress rolled for up to nearly two months.

You can check the status of your order from the website where you ordered your mattress from. You will have to go to the order tracking part on the website to keep track of your order.