Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. When you buy a bed in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store setting does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home setting without any pressure and then make the call whether to retain or return.
Purple offers 100 calendar days from the delivery date to try the mattress because your body takes some to adjust to better support.
Purple requires a minimum of 21 days before starting an exchange or return.
You don't need to keep the any of the packaging or boxes. You can dispose of or recycle it once you finish setting up the mattress.
If you are within your 100-night trial and are willing to return your Purple Mattress, Purple will have the mattress picked up for you at no cost.
The funds are usually returned within 2-7 business days, all depending on your banking institution.
In order to be eligible for an exchange, you must be within your 100-night trial period and have to keep it for at least 21 days. The mattress should be clean and undamaged. To initiate an exchange, you may call Customer Care at 1-888-848-2305. Once the eligibility is confirmed, a specialist shall help facilitate the exchange process.
Purple ships to the contiguous 48 United States for free. You will have to pay an extra shipping fee for shipping to Alaska, Hawaii, and Canada.
Purple offers mattress shipping to Canada.
Purple doesn't ship anywhere besides US and Canada.
Purple uses FedEx to deliver its product to you.
Purple will deliver its mattress within 4-6 days from the date of your order.
Purple doesn't charge any restocking fees.
Purple mattress currently doesn't offer a white glove delivery service.
The Purple mattress comes with a 10-year warranty period.
The Purple mattress warranty extends only to the original purchase or Purple mattress from the Purple official website or an authorized dealer.
Purple mattress cover:
Purple mattress cover:
If your mattress develops any defects, Purple will either repair or replace your original mattress. There shall be no fees or prorated charges. However, you will be responsible for the cost of shipping and handling related to repairs or replacements.
Purple accepts the following payment option:
Yes, Purple offers financing with Affirm for as low as 0% APR.
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can now buy and receive your purchase and pay for it in fixed monthly installments.
A down payment may be required.
To qualify for financing, click on the Affirm link on any product pages or select Affirm Monthly Payments at checkout. After clicking the link or proceeding to Affirm at checkout.
Affirm has a soft credit check. So your credit won't be affected. Late or missed payments may, however, affect your credit score.