Spindle Mattress
Customer Help Q & A

Customer Help: Spindle

Trial, Return & Exchange

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Shipping & Delivery

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  • Does Spindle offers warranty for mattresses?
  • Spindle mattresses are warranted for ten years from the date of purchase.

  • Who this Mattress Warranty extends to?
  • This warranty is extended only to the original consumer who purchased the mattress from an authorized Spindle dealer.

  • What does Spindle’s warranty covers in terms of defects?
  • Spindle mattress warranty cover:

    • Visible indention or sag on the Puffy™ Mattress greater than one and a half (1.5) inches is not a result of improper use, an improper bed, bed base, or foundation.
    • A physical flaw in the cover's construction, such as fabric tearing or stitch unraveling, does not result from improper use.
  • What defects are not covered under Spindle’s warranty?
  • Spindle mattress warranty doesn't cover:

    • Normal wear and tear, body impressions, comfort preference, sheet fit, and mattress height are not covered by this limited warranty.
    • Incidental or consequential damages resulting from the use of this product.
    • Damage, abuse, misuse, unsanitary condition, stains, or burns to the sleep set.
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Payment & Financing

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