PlushBeds Mattress
Customer Help Q & A

Customer Help: Plushbeds

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 9)

Warranty (Questions: 3)

  • Q.1) Does Plushbeds offers warranty for mattresses?
  • PlushBeds offers a 25-year warranty covering defects in materials and manufacturing.

  • Q.2) What defects are not covered under Plushbeds’s warranty?
  • Limited Warranty does not cover the following:

    • Normal wear and tear of the mattress cover
    • Body impressions (less than 1.5 inches)
    •  Individual comfort preferences
    • Failure in keeping the mattress clean and free of stains
    • Odors, mold, or discoloration due to exposure to spills or improper ventilation
    • Misuse of the bed or any abuse, including burns
    • Damage caused by insufficient support
    • Improper cleaning and storage
    • Surface imperfections
    • Individual allergies, sensitivities, or medical issues
  • Q.3) What is the remedy if a defect is found?
  • If a manufacturing or material defect comes up within the first ten years, PlushBeds will repair or replace it (at the option of PlushBeds Inc.). PlushBeds may substitute materials of equal or higher quality when the like components are unavailable if replacement is needed.

    Suppose defects such as splitting or cracking may occur during normal usage and proper handling during the remaining fifteen (15) years of this limited warranty. In that case, we will, at our discretion, repair the mattress at a handling cost to you or replace the bed at a prorated charge to you.

Payment & Financing (Questions: 3)