Isense Mattress
Customer Help Q & A

Customer Help: Isense

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 8)

Warranty (Questions: 4)

  • Q.1) Does Isense offers warranty for mattresses?
  • All isense mattresses come with a ten-year warranty period.

  • Q.2) What does Isense’s warranty covers in terms of defects?
  • This mattress warranty covers:

    • Deterioration causes the mattress to have a viable indentation more significant than three quarters (0.75) of an inch that is not associated with an indentation or sag, resulting from using an improper or unsupportive foundation or adjustable bed support
    • Any physical flaw in the mattress cover causes the material to split or crack, despite daily usage and proper handling.
  • Q.3) What defects are not covered under Isense’s warranty?
  • This mattress warranty does not cover:

    • An average increase/decrease in the softness of the material;
    • Comfort preferences;
    • Damage from an improper bed frame, foundation, or adjustable base;
    • Damage to the mattress due to stains, burns, cuts, or tears. 
    • The mattress is deemed to be abused, mishandled, or used in any way that contributed to the defect in question
    • Damage is natural or acts of God, including but not limited to fire, flood, or lightning damage or damage caused by power surges.
  • Q.4) What is the remedy if a defect is found?
  • During the warranty period of ten years, if any defect is found, the isense will repair or replace the warranted product or part due to defective bedding materials or quality under everyday use and service. Any covered repairs or replacement parts will be at zero cost, along with no shipping costs associated. Depending on the type of material, you may be required to provide a refundable deposit. The deposit gets refunded back in the form of payment within 30 days upon receiving the replacement material. If necessary for the mattress in full to be replaced, shipping or pickup & delivery costs would be determined by isense

Payment & Financing (Questions: 5)