Whether you purchase a mattress in a store or online, you make a long-term decision that could impact your sleep health. While buying a mattress in a store after lying on a few mattresses, listening to sales pitches, and getting some great deals, you ignore how you and your partner's body will react to the Mattress. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a short time in a store setting does not provide insight. Buying a mattress online further compounds that you never got to touch or feel the Mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the Mattress in a comfortable home setting without any pressure and then decide whether to retain or return.
Helixsleep offers a 100-night risk-free trial for all mattresses. The trial period will begin on the day of delivery.
Helixsleep recommends a 30-days break-in period for trying out a new mattress. If unsatisfied, you can return the Mattress after the 30 days expire but before 100 days from the delivery date for a full refund.
Once your Helix Mattress regains its shape, you won't be able to roll it back up to fit in its original box. After setting up your Mattress, you can recycle its box and packaging. If you need to return your Mattress, helix sleep will have one of their donation partners pick up the Mattress.
No, helixsleep pickup partner will collect the Mattress from inside your home and carefully remove it on the day of your appointment. helixsleep ask that you prepare your Mattress for pickup by removing all sheets and bedding and clearing a path for the pickup team to access and remove the Mattress from your home.
Free shipment is only in the United States. Additional Customs charges with a $250 shipping fee applicable to orders to Canada.
Mattresses are delivered to all 50 states and most of Canada. It excludes Yukon, Nunavut, and Northwest Territories.
Helixsleep doesn't ship to any other country besides US and Canada.
Helix mattresses ship via FedEx Ground.
Once ordered, All helix sleep products can take between 3-10 days to arrive at your door.
Helix Sleep offers a ten-year limited warranty on its Standard Helix Mattress and 15 years limited warranty for Helix plus and Helix Luxe Mattress.
Helixsleep accepts the following payment options:
Helix offers a low APR financing option with Klarna. Also, Helixsleep offers an alternative financing option with a catapult for people with low or no FICO scores. A non-refundable $45 initial payment is required for Katapult financing.
Klarna lets you Split your purchase into four payments so you can spread the cost of your purchase over time. Enter the card of your choice for automatic payments every two weeks—no interest or fees when you pay on time.
Applying for klarna financing is easy; choose 'Pay over time with Klarna. ' at checkout.