Eco Terra Beds Mattress
Customer Help Q & A

Customer Help: Eco Terra Beds

Trial, Return & Exchange (Questions: 8)

Shipping & Delivery (Questions: 8)

Warranty (Questions: 4)

  • Q.1) Does Ecoterra offers warranty for mattresses?
  • The warranty on your new Eco Terra mattress is for 15 years.

  • Q.2) What does Ecoterra’s warranty covers in terms of defects?
  • Eco Terra's warranty covers any manufacturing defect in your Eco Terra mattress.

  • Q.3) What defects are not covered under Ecoterra’s warranty?
  • This warranty does not apply to:

    • Normal body impression(s) of 1 ½-inch or less
    • Bed height
    • Cover (fabric)
    • Bent border/grid wires
    • Burns, stains, or soil
    • Mattress not used with a proper foundation
    • Merchandise sold "as-is", "distressed" or "floor model"
    • Adjustable foundations
    • Claims made outside the 50 United States, Puerto Rico, or U.S. Virgin Islands
    • Transportation, inspection, or removal cost of mattress
    • Eco Terra product with a manufacturing defect and is stained or soiled.
  • Q.4) What is the remedy if a defect is found?
  • Suppose your Eco Terra mattress fails due to a manufacturing defect. In that case, the exclusive remedy under this warranty will be a repair of the defective product by a production facility approved by Eco Terra within the United States or replacement of a like or similar product by Eco Terra at Eco Terra's sole discretion.

Payment & Financing (Questions: 5)